Zensar Technologies | Service Delivery Director
1 week ago
Role: Director, Service Delivery Management
Here's how you'll contribute:
You'll do this by:
Core Skills: cloud infrastructure and security services
Roles and Responsibilities :
- Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals
- Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
- Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within budget.
- Manage client escalations, ensuring that issues are resolved promptly and to the client's satisfaction.
- Identify opportunities for account growth and work closely with sales and account management teams to capitalize on them
- Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes
- Anticipate details of transformation deals and opportunities by communicating directly with customers and staying informed of relevant trends and industry news/Account mining.
- Experience handling vendors from a reporting, Procurement, and service management perspective
Financial Management:
- Monitor financial performance, ensuring that delivery costs are within budget and profit margins are maintained.
- Identify and implement cost-saving initiatives without compromising service quality.
- Handle all Invoicing matters for Project activities and co-ordinate between Finance team and customer
Continuous Improvement –
- Stay up to date with the latest trends, technologies, and best practices in cloud computing and cybersecurity.
- Identify opportunities for innovation and work with the technical teams to implement new solutions that enhance service delivery.
- Foster a culture of innovation within the delivery team, encouraging the exploration of new tools, techniques, and approaches.
- Drive Automation across the accounts.
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pune, India Zensar Technologies Full timeAbout the Company: Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success through experience design, cloud technology,...
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