Sr Engagement Manager

2 weeks ago

Mumbai, India Celebal Technologies Full time

Sr. Engagement Manager / Relationship Manager

Designation – Engagement Manager / Relationship Manager

Location – Mumbai

Experience – 7-12 Years


Job Description:


Handle 2-3 large banking customers in the Mumbai region, building and maintaining strong relationships. Take complete ownership of the account, including P&L, ensuring sustainable growth. Grow the share of wallet by identifying new opportunities and successfully closing these opportunities. Monitor account performance and implement strategies for continuous improvement.


Client Relationship Management:

• Develop and nurture long-term relationships with key stakeholders within the banking sector.

• Utilize relationship management skills to understand client needs, anticipate challenges, and deliver tailored solutions.

• Proactively engage with clients to stay informed of their strategies and align them with our offerings.

• Act as the primary point of contact for client concerns and escalate issues as needed.

Business Development:

• Identify and pursue new business opportunities within existing accounts.

• Develop strategies to grow business and identify potential upsell or cross-sell opportunities.

• Leverage market knowledge and constant learning to propose innovative solutions that address client needs.

• Drive the successful closure of new opportunities, contributing to account growth and company revenue.

Account Management:

• Understand business drivers impacting company growth and leverage it to expand in the account with a clear focus on cross-sell.

• Monitor and manage account performance to ensure client satisfaction.

• Prepare and present detailed reports on account progress and performance metrics.

• Ensure that all account activities are conducted in accordance with company policies and procedures.

Collaboration and Coordination:

• Work closely with internal teams to ensure timely and effective delivery of solutions.

• Collaborate with sales, marketing, and product development teams to align client strategies with company goals.

• Participate in cross-functional meetings to provide client insights and feedback.

• Work with senior leadership to develop and execute plans that drive account growth and client satisfaction.

• Regularly review and adjust strategies based on market trends, client feedback, and performance metrics.

Customer Experience:

• Develop and implement strategies to enhance the overall customer experience.

• Collect and analyze client feedback to continuously improve service delivery.

• Ensure client satisfaction through effective communication and problem-solving

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