Process Excellence Manager

3 weeks ago

Bengaluru, Karnataka, India Selections HR Services Private Limited Full time

Job Title: Quality & Transformation Leader – BFSI Domain | Six Sigma Green/Black Belt

Location: Bangalore

Experience: 8–15 Years

Qualification: Graduate (mandatory), Postgraduate preferred

Certification: Six Sigma Green/Black Belt (mandatory)

About the Role

We are looking for an experienced Quality & Process Excellence professional to join our team and lead strategic transformation initiatives across our BFSI client accounts. This role demands a strong foundation in quality frameworks, operational control, client engagement, and a track record of driving impactful business improvements.

Key Responsibilities

  • Drive process improvements using Lean Six Sigma, automation, analytics, and other transformation levers
  • Lead and mentor teams to deliver measurable business impact through improvement projects
  • Collaborate directly with clients to manage transitions, identify critical quality risks, and ensure delivery excellence
  • Conduct risk assessments, perform root cause analysis, and implement effective corrective actions
  • Support RFPs and solutioning from a quality standpoint
  • Identify opportunities for automation and perform feasibility assessments
  • Establish governance frameworks for projects and represent successful initiatives in external forums or award platforms

Required Skills and Experience

  • Experience managing real-time operations (inbound/outbound calls, chats, emails) in a BPO/KPO or shared services environment
  • Proven experience in delivering successful transformation projects with business impact
  • Strong analytical and problem-solving skills with a clear understanding of cost/value estimation
  • Excellent written and verbal communication skills
  • Hands-on experience with quality management systems such as ISO 9001 and CMMI
  • Quick learner with a solution-oriented mindset and awareness of emerging technologies

Preferred Background

  • Domain knowledge in BFSI, particularly investment banking, capital markets, or customer service operations
  • Experience working with global clients and leading cross-functional teams
  • Recognized contributions to external awards or forums related to process excellence

  • Process Excellence Manager

    3 weeks ago

    Bengaluru, Karnataka, India Classic Fashion Apparel Industry Ltd. Co. Full time

    Manager – Process ExcellenceWork Location: Aqaba, Jordan (On Site)Reports to: General Manager – GIA ApparelsGIA Apparels, one of Jordan's leading apparel manufacturers with 8,000+ employees, is seeking a Manager – Process Excellence to strengthen systems and drive a culture of continuous improvement.What you'll doEnsure company processes are...

  • Process Excellence Manager

    3 weeks ago

    Bengaluru, Karnataka, India Classic Fashion Apparel Industry Ltd. Co. Full time

    Manager – Process Excellence Work Location: Aqaba, Jordan (On Site) Reports to: General Manager – GIA Apparels GIA Apparels, one of Jordan's leading apparel manufacturers with 8,000+ employees, is seeking a Manager – Process Excellence to strengthen systems and drive a culture of continuous improvement. What you'll do Ensure company processes are...

  • Process Excellence Manager

    2 weeks ago

    Bengaluru, Karnataka, India Urban Company Full time

    Overview:- We are looking for a Process Excellence Manager to lead a systematic and continuous approach towards improving our organizational processes, with a primary focus on reducing COGS (Cost of Goods Sold), enhancing efficiency, and elevating product quality. This role will be pivotal in driving lean transformation, process standardization, and best...

  • Process Excellence Manager

    2 weeks ago

    Bengaluru, Karnataka, India Urban Company Full time

    Overview:-We are looking for a Process Excellence Manager to lead a systematic and continuous approach towards improving our organizational processes, with a primary focus on reducing COGS (Cost of Goods Sold), enhancing efficiency, and elevating product quality. This role will be pivotal in driving lean transformation, process standardization, and best...

  • Manager – Process Excellence

    2 weeks ago

    Bengaluru, Karnataka, India ResultsCX Full time

    Senior Manager - Process Excellence About the Role We re looking for a dynamic and results-oriented Manager - Process Excellence with a passion for driving transformation optimizing operations and embedding a culture of continuous improvement This role will serve as a key change agent within the organization leveraging Lean Six Sigma digital tools ...

  • Process Excellence Manager

    2 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    This role conceives and drives sustainable process improvements in DDN procurement by simplifying, standardizing, and automating processes and workflows. It aims to drive agility in internal collaboration, decision-making, supplier engagement and cross-functional collaboration while leveraging data, reporting, insights and digitalization to enhance...

  • Manager – Process Excellence

    2 weeks ago

    Bengaluru, Karnataka, India ResultsCX Full time

    Senior Manager – Process ExcellenceAbout the RoleWe're looking for a dynamic and results-oriented Manager – Process Excellence with a passion for driving transformation, optimizing operations, and embedding a culture of continuous improvement. This role will serve as a key change agent within the organization, leveraging Lean Six Sigma, digital tools,...

  • Process Excellence Manager

    2 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    This role conceives and drives sustainable process improvements in DDN procurement by simplifying, standardizing, and automating processes and workflows. It aims to drive agility in internal collaboration, decision-making, supplier engagement and cross-functional collaboration while leveraging data, reporting, insights and digitalization to enhance...

  • Procurement Process Excellence Manager

    2 weeks ago

    Bengaluru, Karnataka, India beBeeProcess Full time ₹ 20,00,000 - ₹ 25,00,000

    Job DescriptionThis role conceives and drives sustainable process enhancements in procurement by simplifying, standardizing, and automating processes and workflows.It aims to drive agility in internal collaboration, decision-making, supplier engagement and cross-functional collaboration while leveraging data, reporting, insights and digitalization to enhance...

  • Process Excellence Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeOperational Full time ₹ 4,00,000 - ₹ 8,00,000

    Process Excellence SpecialistWe are seeking a highly skilled Process Excellence Specialist to join our team. This role will be responsible for conducting regular process control and monitoring audits to ensure compliance with regulatory requirements.The successful candidate will work closely with local operations and management teams to identify improvement...