Process Excellence Manager

21 hours ago

Bengaluru, Karnataka, India Urban Company Full time

Overview:-

We are looking for a Process Excellence Manager to lead a systematic and continuous approach towards improving our organizational processes, with a primary focus on reducing COGS (Cost of Goods Sold), enhancing efficiency, and elevating product quality. This role will be pivotal in driving lean transformation, process standardization, and best practice implementation across manufacturing, sourcing, supply chain, and quality. The ideal candidate will act as a change agent, enabling teams to identify bottlenecks, eliminate waste, and build a culture of operational excellence within the Native water purifier product line at Urban Company.

Key Responsibilities:-

● Process Excellence & Continuous Improvement

○ Lead and implement structured Lean, Six Sigma, and Kaizen methodologies across business processes.

○ Establish frameworks to measure process performance (KPIs, dashboards) and track improvements.

○ Drive cross-functional workshops to identify bottlenecks, redundancies, and improvement opportunities.

● COGS Ownership

○ Partner with product, sourcing, and manufacturing teams to analyze and optimize COGS drivers (materials, labor, overheads).

○ Lead value engineering, supplier benchmarking, and cost-out initiatives without compromising quality.

○ Monitor and report COGS savings against targets, ensuring sustainability of improvements.

● Standardization & Best Practices

○ Develop and roll out Standard Operating Procedures (SOPs) for critical processes.

○ Benchmark industry best practices and adapt them to water purifier manufacturing and service models.

○ Enable digital tools/automation for process monitoring and efficiency improvement.

● Quality & Efficiency

○ Collaborate with Quality teams to reduce defect rates, improve reliability, and strengthen customer satisfaction.

○ Partner with Manufacturing Engineering to improve yield, reduce downtime, and enhance throughput.

○ Drive initiatives to reduce rework, scrap, and warranty costs.

● Change Management & Capability Building

○ Build organizational capability in Lean/Process Excellence through training and coaching.

○ Foster a culture of data-driven decision making and continuous improvement.

○ Lead structured problem-solving (A3, RCA, 8D) across teams.

Key Skills & Competencies

● Strong knowledge of Lean Manufacturing, Six Sigma, and Value Engineering.

● Proven experience in driving COGS reduction programs in consumer appliances, electronics, or manufacturing setups.

● Analytical mindset with proficiency in tools like Excel, Power BI, Minitab, or similar analytics platforms.

● Strong stakeholder management and influencing skills.

● Ability to work in fast-paced, cross-functional environments with high ownership.

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