Talent Community Manager

2 weeks ago

india Bench Talent Cloud Full time

Location: Remote (US, UK, India time zones)

Department: Talent Cloud Operations

Reports To: Talent Cloud Operations Manager

Salary Range: US$45-60K annually


Company Overview: Bench Talent Cloud (Bench) is a pioneering startup dedicated to reshaping how talent engages with global opportunities through bespoke Talent Communities. Our proprietary Enterprise Talent Cloud platform supports this mission by enabling Global 2000 clients to establish and manage custom virtual benches. These benches provide an "unfair advantage" in deploying the world's most captivating talent on critical technology projects. With venture capital backing and 100% remote teams split between the US and the UK, Bench offers a vibrant, fast-paced environment where innovation and ambition drive significant professional growth. We are committed to authenticity, integrity, and diversity.


Job Summary: The Talent Community Manager supports is pivotal in nurturing and strategically expanding multiple bespoke Talent Communities tailored to our clients' specific needs. This role ensures robust client relationships and supports operational excellence across these communities, contributing to our mission of providing predictable and high-quality talent deployment solutions.

Is This Role Right for You?

At Bench, we deeply value the diverse experiences and unique perspectives that each individual brings to our team. If you excel in roles that require exceptional communication, robust relationship management, and meticulous organizational skills, this opportunity could be your next big career move. We encourage you to apply, regardless of how perfectly your experience aligns to the Qualifications and Skills listed if you think this might be a good fit for you.


Key Responsibilities:

Community Engagement (75%)

  • Design and execute engagement strategies tailored for multiple client-specific Talent Communities.
  • Organize webinars, workshops, and networking events to foster interaction and value within these communities.
  • Monitor activity and satisfaction across different communities, deriving insights to continuously refine engagement approaches.
  • Understand the unique professional profiles, skills, and aspirations of community members to better align them with client projects.
  • Identify and bridge skill gaps, certification needs, and other development opportunities across communities.

Client Relations (15%)

  • Act as a liaison between Bench and our clients, ensuring their specific community needs are met.
  • Collect and analyze feedback from clients to enhance the delivery and effectiveness of the Talent Communities.
  • Support the creation of reports and presentations that detail community performance and alignment with client objectives.

Operational Support (10%)

  • Assist in the management of multiple community operations, supporting the Talent Cloud Operations Manager.
  • Handle operational tasks like data management, reporting, and document maintenance across different client projects.
  • Implement operational changes and new processes to enhance community performance and client satisfaction.


Qualifications:

  • Bachelor’s degree or equivalent experience in Business Administration, Human Resources, Communications, or a related field.
  • 2 – 5 years of professional experience, ideally in a related function.
  • Demonstrated experience in managing multiple community platforms, ideally within a technology or talent management context.
  • Excellent communication, interpersonal, and planning skills.
  • Complete command of the English language with excellent grammar.
  • Strong analytical capabilities with a proficiency in handling data across multiple platforms.


Desired Skills:

  • In-depth understanding of talent management systems and community engagement platforms.
  • Proven ability to manage complex projects and multiple priorities in a dynamic, fast-paced environment.
  • Strong problem-solving skills and a proactive approach.


Potential Experience that Fits this Role:
  • Community Managers who have nurtured active, engaging communities, whether in tech, gaming, or social media sectors, and are looking to apply their skills in a cutting-edge, technology-driven environment.
  • Client Success Managers and Account Managers from industries like software-as-a-service (SaaS), marketing, or consulting, known for their outstanding client relationship management and a proven track record in ensuring client satisfaction.
  • HR Business Partners who have worked closely with internal teams to enhance employee engagement and streamline organizational practices, bringing a deep understanding of internal community dynamics and stakeholder management.
  • Marketing Coordinators who are experienced in managing communications, organizing promotional events, and engaging various audience segments, ready to leverage their skills in a dynamic community-focused setting.
  • Project Coordinators from fields such as construction, IT, or event planning, who are adept at managing multiple projects and coordinating various stakeholders, and are keen to focus these skills on operational excellence within a vibrant tech company.
  • Membership Coordinators from non-profit organizations or professional associations, who manage member engagement and retention, and are skilled at translating these abilities to manage and grow professional communities.


We are particularly interested in those who can demonstrate how their background in these analogous roles can contribute to the strategic goals of our Talent Cloud communities. If you are driven by the challenge of creating meaningful connections and fostering professional growth through innovative talent solutions, we encourage you to apply and join us in shaping the future of work.


How to Apply: Interested candidates should submit a resume along with a personalized cover letter. Your cover letter should detail your qualifications and explain why you are interested in joining Bench. Focus on the substance of your letter rather than its format.


Well-crafted cover letters that convey your enthusiasm for the role and the potential of working at Bench are more impactful than perfect resumes. Tell us what excites you about this opportunity and highlight how your strengths position you for success in this role.

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