Technical Support Engineer- L2, India

4 weeks ago

india Redis Labs Full time

What youll do

: Work with customers to troubleshoot and resolve complex software issues. Focus on code-related areas. Reproduce issues, replicating customer environments as needed Document issues and contribute to our internal team documentation Collaborate with Engineering as needed to provide solutions Provide Root Cause Analysis when requested Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the cloud or on-premises Provide technical expertise during testing, deployment, and upgrading of Redis software Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales Serve as the customer advocate for timely resolution of issues and handling escalations, while helping customers realize and maximize the value of their Redis subscription Participate in new product development, customer training, and other support-related activities

What will you need to have? 

Bachelor of Science in Computer Science Prior experience in Software Development that you will leverage to help resolve tickets mainly related to Redis modules and Redis client libraries Experience in customer facing roles such as support or customer success Strong technical background with excellent problem solving and multi-tasking skills Expert working knowledge in Linux/Unix and networking (TCP/IP) Proficiency in communication and presentation, both written and verbal (in English) High availability and commitment to customers at any time Bachelor of Science in Computer Science or Information Systems

Extra great if you have:

Masters degree in computer science Experience with NoSQL databases (especially Redis) Experience working in both cloud-based and on-premise service and technology environment, including clusters Experience working with container orchestration environments, such as Kubernetes

#LI-HG1 #LI-Remote #LI-DNI

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

  • L2 Application Support Engineer

    1 week ago

    India PSC Biotech Full time

    Job Description PSC Software's ACE platform is a revolutionary electronic Quality Management System (eQMS), electronic Document Management System (eDMS), Learning Management System (LMS), and Inspection Management System. The ACE platform is designed to streamline and simplify complex business processes. With its highly configurable, workflow-based system,...

  • L2 Application Support Engineer

    3 weeks ago

    india PSC Biotech Full time

    Job Description PSC Software®’s ACE® platform is a revolutionary electronic Quality Management System (eQMS), electronic Document Management System (eDMS), Learning Management System (LMS), and Inspection Management System. The ACE® platform is designed to streamline and simplify complex business processes. With its highly configurable, workflow-based...

  • L2 Application Support Engineer

    1 month ago

    india PSC Biotech Full time

    Job Description PSC Software®’s ACE® platform is a revolutionary electronic Quality Management System (eQMS), electronic Document Management System (eDMS), Learning Management System (LMS), and Inspection Management System. The ACE® platform is designed to streamline and simplify complex business processes. With its highly configurable, workflow-based...

  • Technical Support Engineer- L2, India

    1 week ago

    India Redis Labs Full time

    What youll do : Work with customers to troubleshoot and resolve complex software issues. Focus on code-related areas. Reproduce issues, replicating customer environments as needed Document issues and contribute to our internal team documentation Collaborate with Engineering as needed to provide solutions Provide Root Cause Analysis when requested...

  • V Group

    2 months ago

    india V Group Consultancy Services Pvt Ltd Full time

    About V Group:V Group Inc., an IT-based solution entity based out of New Jersey. With multiple offshore sites (Pune and Bhopal) in India. With offerings ranging from IT infrastructure to Product development, V Group Inc provides a compliant service in numerous industry sectors while maintaining structure, stability, and core values.Current business groups...

  • L2 Endpoint Engineer

    1 week ago

    India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job Description We are seeking an experienced L2 Endpoint Engineer to join our IT Services team. As an L2 Endpoint Engineer, you will be responsible for providing technical support and troubleshooting for endpoint devices. You will work closely with clients to ensure that their endpoint devices are functioning properly and meeting their business...

  • L2 Service Desk Support Engineer

    6 hours ago

    india Artmac Full time

    Who We Are : Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to the Customers. Job Description : Job Title : Service Desk L2 Support Engineer ( US Time zone ). Experience : 3+ years. Job Type : Full-Time. Location : Hyderabad, Telangana. We are seeking a skilled L2...

  • Technical Specialist

    7 days ago

    India Seclore Full time

    WHO ARE WE?We are global leaders in the Data-Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations- we guard every kind of confidential information.HOW DO WE DO IT?Seclore’s patent-granted, award-winning technology allows users to control how their information is used...

  • Technical Specialist

    7 days ago

    india Seclore Full time

    WHO ARE WE? We are global leaders in the Data-Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations - we guard every kind of confidential information. HOW DO WE DO IT? Seclore’s patent-granted , award-winning technology allows users to control how their information...

  • Technical Support Engineer

    3 weeks ago

    india Sectona Full time

    Job Description The Support Engineer is a seasoned professional who understands challenges faced by organization in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is...

  • L2 Verint Engineer

    1 week ago

    India Servion Global Solutions Full time

    We are currently hiring for L2 Verint Engineer - Location : Remote - Shift : US Rotational shift Interested candidate can share me your cv to Job Title: L2 Verint EngineerJob Description: o Act as a sole owner for the Verint 15.x recording solutions, maintain the system with no potential issues, o Good implementation and troubleshooting knowledge in Verint...

  • L2 Verint Engineer

    1 week ago

    India Servion Global Solutions Full time

    We are currently hiring for L2 Verint Engineer - Location : Remote - Shift : US Rotational shift Interested candidate can share me your cv to yuvashri.s@servion.comJob Title: L2 Verint EngineerJob Description: o Act as a sole owner for the Verint 15.x recording solutions, maintain the system with no potential issues, o Good implementation and troubleshooting...

  • L2 Verint Engineer

    1 week ago

    india Servion Global Solutions Full time

    We are currently hiring for L2 Verint Engineer - Location : Remote - Shift : US Rotational shift Interested candidate can share me your cv to Job Title: L2 Verint Engineer Job Description: o Act as a sole owner for the Verint 15.x recording solutions, maintain the system with no potential issues, o Good implementation and troubleshooting knowledge in...

  • L2 VMware Support Engineer

    3 weeks ago

    Indore/Pune/Chennai/Bangalore/Vadodara/Baroda/Anywhere in India/Multiple Locations Tekfortune IT India Pvt Ltd Full time

    Title : VMWare L2 Support Engineer Experience : 4-7 years Work Location : Pune, Bengaluru, Indore, Chennai, Vadodara / Remote is also open Notice Period : Immediate to 30 Days Max only Interview Process : 1 Internal + 1or2 Client Job Summary : 4+ Years of Exp. Should be able to work in rotational shifts as this project will be of 24 X 7 365 days. ...

  • Lead Analyst, Technical Support

    3 weeks ago

    india Majesco Full time

    Job Description Oracle developer with basic JAVA Knowledge is responsible for Triaging the cases in L2 Production support and take care of any Data Patches and Clarification and capable of doing the in-depth analysis and forward the cases to the Engineering team wherever it requires a code fix. Also be familiar with production support process and able to...

  • Lead Analyst, Technical Support

    1 month ago

    india Majesco Full time

    Job Description Oracle developer with basic JAVA Knowledge is responsible for Triaging the cases in L2 Production support and take care of any Data Patches and Clarification and capable of doing the in-depth analysis and forward the cases to the Engineering team wherever it requires a code fix. Also be familiar with production support process and able to...

  • Technical Support Engineer- L2

    22 hours ago

    india Redis Labs Full time

    What youll do : Work with customers to troubleshoot and resolve complex software issues. Focus on code-related areas. Reproduce issues, replicating customer environments as needed Document issues and contribute to our internal team documentation Collaborate with Engineering as needed to provide solutions Provide Root Cause Analysis when...

  • Engineering Support Analyst

    6 days ago

    india Solifi Full time

    Great vacancy Engineering Support hiring now Great vacancy Engineering Support hiring now Current Vacancies Get Started Applicant Portal :Job Details: Engineering Support Full details of the job.      ...

  • L2 Production Support Engineer

    2 months ago

    Anywhere in India/Multiple Locations/Hyderabad ADVANSOFT Full time

    Position : L2 Production SupportLocation : HyderabadExperience : 4+ Years Notice Period : 0-15daysL2 Job Description : Responsibilities : - Monitor the applications Health/Errors and raise incident if any threshold breaches. - Monitor the system metrics (CPU/Mem etc) and troubleshoot to restore the system. - 1st line of support for customer issue. - Analyze...

  • L2 Production Support Engineer

    3 weeks ago

    Anywhere in India/Multiple Locations/Hyderabad ADVANSOFT Full time

    Position : L2 Production SupportLocation : HyderabadExperience : 4+ Years Notice Period : 0-15daysL2 Job Description : Responsibilities : - Monitor the applications Health/Errors and raise incident if any threshold breaches. - Monitor the system metrics (CPU/Mem etc) and troubleshoot to restore the system. - 1st line of support for customer issue. - Analyze...