L2 Service Desk Support Engineer

2 days ago


india Artmac Full time

Who We Are :

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to the Customers.

Job Description :

Job Title : Service Desk L2 Support Engineer ( US Time zone ).

Experience : 3+ years.

Job Type : Full-Time.

Location : Hyderabad, Telangana.

We are seeking a skilled L2 Support Specialist to join our technical support team.

The ideal candidate will have extensive experience in software and hardware troubleshooting, with a focus on Windows operating systems, Microsoft Office 365, and various customer-specific legacy software.

The L2 Support Specialist will play a crucial role in resolving complex technical issues, providing onsite and dispatch support, and ensuring seamless operation of video conferencing and audio devices.

Responsibilities :

Key Responsibilities :

- Software Support: Provide advanced troubleshooting and support for Windows 7, 10, and 11 operating systems.

- Office Applications Support: Assist users with issues related to Microsoft Office 365 applications.

- Legacy Software Support: Follow standard operating procedures (SOPs) to support customer-built legacy software.

- Hardware Troubleshooting: Diagnose and resolve hardware issues for devices covered under warranty and annual maintenance contracts (AMC).

- Dispatch Support: Coordinate and manage dispatch support as outlined in the provided support table.

- Onsite Engineer Support: Provide onsite technical support in accordance with the guidelines specified in the support table.

- Printer Support: Offer hands-on assistance for printer setup, troubleshooting, and maintenance.

- Video Conference & Audio Devices Support: Provide hands-on and remote support for video conferencing and audio devices, ensuring optimal performance.

Qualifications :

Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

(ref:hirist.tech)

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