POP Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this Job Involves:
Evaluate building or infrastructure performance after completion to ensure it meets design, safety, and user requirements. Conduct post-occupancy assessments focusing on systems such as HVAC, electrical, plumbing, and structural components.

Collect and analyze data on energy use, indoor air quality, comfort, and operational efficiency. Engage with occupants, facility managers, and engineers to gather feedback and identify any issues or concerns.

Manage corrective actions or improvements based on evaluation findings to optimize building performance and user satisfaction.

Coordinate with multiple stakeholders including clients, contractors, and design teams for seamless resolution of post-occupancy issues.

Prepare detailed reports and documentation summarizing findings, recommendations, and progress updates.

Ensure compliance with relevant standards and regulations, including health, safety, and environmental guidelines.

Oversee budgets and schedules related to post-occupancy activities and follow-up projects. Drive continuous improvement by applying lessons learned to future projects and maintenance strategies.

What your day-to-day will look like:
Morning check-in: Review emails and updates from building managers, engineering teams, and clients about any urgent post-occupancy issues.

Site visits: Inspect the building or infrastructure to monitor systems like HVAC, lighting, and structural elements; observe occupant interactions and comfort levels.

Data analysis: Review collected performance data (energy consumption, air quality, system diagnostics) to identify trends or anomalies.

Meetings with stakeholders: Coordinate with facility managers, engineers, and occupants to discuss performance, complaints, or improvements needed.

Problem-solving: Investigate any reported issues, diagnose root causes, and coordinate with technical teams or contractors to plan fixes.

Documentation: Update post-occupancy evaluation reports with findings, recommendations, and progress on ongoing actions.

Project coordination: Track budgets and timelines for any corrective or improvement works, ensuring milestones are met.

Continuous improvement: Collaborate with design and engineering teams to integrate lessons learned into current or future projects.

Compliance check: Verify that all operations and modifications comply with building codes, safety standards, and environmental regulations.

End-of-day wrap-up: Prepare summaries or presentations for clients or senior management about post-occupancy status and next steps.

Required Qualifications:
Bachelor's degree in engineering (Mechanical, Electrical, Civil, or related field) or Architecture.

Professional certifications such as PMP (Project Management Professional), LEED AP, or Certified Energy Manager (CEM) are highly desirable.

Experience in post-occupancy evaluations, building performance analysis, or facility management.

Strong knowledge of building systems (HVAC, electrical, plumbing, structural) and their operation in real-world conditions.

Proficiency in data analysis tools and software used for monitoring building performance (e.g., Energy Plus, AutoCAD, Revit, BIM tools, or other building management systems).

Familiarity with industry standards and codes, including ASHRAE, ISO 50001, building codes, and health and safety regulations.

Excellent project management skills, including budget and schedule management.

Strong communication and interpersonal skills to collaborate effectively with engineers, architects, contractors, and building occupants.

Ability to interpret technical reports and performance metrics and translate them into actionable recommendations.

Experience with sustainability and energy efficiency initiatives is a plus.

Detail-oriented with strong problem-solving and critical-thinking skills.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.