Sr HR Operation Specialist

3 weeks ago

pune, India DNV Full time

We are looking for a highly motivated HR Operations Senior Specialist (APAC) who will deliver day-to-day quality HR services according to legal and company requirements and be the first point of contact with all HR related matters. In addition, you will be responsible for document, personnel and employee data management. You will be also engaged in different improvement initiatives where you will have an opportunity to share and implement your ideas. The role is broad and captures many aspects of HR operational processes, team members may be asked to focus on certain aspects within the role.

In your role you will:

Communicate effectively both verbally and in written form with employees and managers to understand their queries and respond to them in an effective manner Provide end-to-end HR support (Onboarding, Data Administration, Absence Administration, Exit Management, Benefits Administration, support HR Tools & Systems and other employee life cycle activities) Listen and understand the voice of the HR customer and represent that to other teams and groups when necessary Have a strong focus on customer experience improvement KPIs with high attention to time and quality standard Responsible for monitoring usage and improving content on Tier 0 (employee self-service portal) in collaboration with various HR stakeholders Work with BA HR and other HR CoEs to support and deliver people priorities of the organization Flag pain points and make recommendations to improve the HR services Prepare and deliver HR documents to employees or authorities Register and maintain employee’s data and personnel files in the core HR system (Oracle HCM) and monitor the upstream & downstream data flow. Ensure frequent review/governance on data quality on all HR Systems (completeness and correctness of data) Support benefits administration for pension and employee insurance, including enrolment and termination of eligibility, verify eligibility of staff and dependents and associated invoices, process invoices and charge to department cost centers via invoicing system Must maintain a high level of confidentiality and adhere to local and global data protection norms Contribute to timely creation and maintenance of HR process documentation (Process Maps, Knowledge Articles, Work Instructions, and work with regional/global process owners for alignment Work collaboratively with other team members within the HR Operations Team to share ideas for the continuous improvement of processes, incl. cooperation with the European Global Centre & Regional Centres / Local Country offices Work on improvement and digitalization initiatives Flexible work arrangements for better work-life balance Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave) Medical benefits ( Insurance and Annual Health Check-up) Pension and Insurance Policies (Group Term Life Insurance, Group Personal Accident Insurance, Travel Insurance) Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Programme) Additional Benefits (Long Service Awards, Mobile Phone Reimbursement) Company bonus/Profit share. DEFAULT DEI STATEMENT: DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity. 6-8 years of experience in end-to-end HR Operations Bachelor’s degree required in related field Strong knowledge of the HR system landscape (BMC Service Management Tool, Basware invoicing, Oracle HCM, Oracle on-premise solution be an advantage) Experience in shared services organization supporting a number of countries will be an advantage Proficiency in the use of Microsoft Suite required Be enthusiastic, passionate and keen on learning with a ‘can-do’ attitude Dare to disrupt and challenge status-quo while being a caring and respectful team player aligned with the DNV company values Strong customer service orientation, proactivity and detail-oriented Ability to foster positive relationships at all levels of the organization Excellent interpersonal and stakeholder management skills Exceptional analytical and problem-solving skills Ability to develop and implement new ideas or ways of working and adapt to change Able to explain HR policies to employees and managers Excellent written and oral communication in English is required; other languages will be an advantage.

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