Manager - eDiscovery (Client Services)
6 days ago
About Us:
Unitedlex India Pvt. Ltd. (Formerly known as iRunway) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.
Kindly go through our company website:
Shift: 4:30 AM to 1:30 PM - IST
Job Description : Client Services - Manager
Location: Gurgaon
Reports to Associate Director
The Project Manager is responsible for the oversight, planning, coordination, and execution of all project management activities for their assigned projects. This role is also responsible for, coordinating across internal teams and within the project management structure to ensure that client requests are handled timely and accurately. This role is client facing and requires significant interaction with the client, outside counsel and review providers to manage work across all groups. This role will manage and execute upon the day-to-day project requests/tasks and overall program related initiatives which includes but is not limited to playbook creation, client reporting needs, custom client requests, issues identified and escalated. The Project Manager will serve as a mentor to Associate Project Managers and colleagues within the global team, specifically offshore team members.
Responsibilities
- Delivers Project Management services for assigned Projects.
- Maintain 80% billable utilization across assigned clients.
- Identifies and manages risk proactively.
- Extensive experience with Relativity front end tasks and capabilities.
- Can easily provide client trainings, demos and make recommendations on how best to utilize the tool.
- Acts as a point of escalation on project issues; works with Sr. Project Managers and/or Team Lead and appropriate internal teams to assesses, identify root cause, and manage messaging to the client.
- Leads project meetings internally, with the client and/or outside counsel to keep project tasks and deadlines on track. This includes but is not limited to Project Kick off calls, training sessions, meetings clarifying project requests and issue identification/follow-up.
- Continually seeks opportunities to increase customer satisfaction and strengthen client relationships.
- Works with team and participates in client meetings on best practices for a project, proactively works to addresses issues, and messages resolution where appropriate.
- Understands client pricing modules and adheres to billing protocols.
- Participates in the continuous improvement of UnitedLex Project and Program Management methodologies and processes.
- Sound understanding of technical products and services in the market, including forward-looking understanding of industry trends and new technologies.
- Aware of competitors' products and their strong and weak points.
- Participation in training curriculum build and conduct formal training sessions on tasks handled by project management.
- Work closely with offshore team; train them on client specific nuances so that they can aid in handling requests.
- Compliance with time entry guidelines and deadlines required.
Qualifications
- 6+ years of overall experience with 3-5 years’ experience as a PM in the Litigation Support industry.
- Fully understands the eDiscovery market, competitor structures as well as the EDRM and applies this knowledge to their day-to-day interactions with clients, outside counsel and review providers.
- Consultative expertise in managing eDiscovery projects.
- Significant experience with Relativity; ability to conduct training sessions, navigate the platform easily and troubleshoot front end issues.
- Full understanding of all industry standard technologies, challenges, and benefits. Comfortable speaking of these technologies to clients and strategizing on the appropriate approach for
- Proactive client/relationship management and risk identification.
- Excellent written and verbal communication skills.
- Excellent planning and organizational skills.
- Advanced abilities in MS Office suite, specifically MS Excel for complex reporting purposes.
- Open to work in US hours
- Experience with Reveal review platform a plus.
- Project Management Institute, Project Management Professional (PMP) ® is a plus.
- * Please refer to our Privacy Policy at UnitedLex for information, “ ”
-
Gurugram, India UnitedLex Full timeShift: 4:30 AM to 1:30 PM - ISTJob Description : Client Services - ManagerLocation: GurgaonReports to Associate Director- The Project Manager is responsible for the oversight, planning, coordination, and execution of all project management activities for their assigned projects.- This role is also responsible for, coordinating across internal teams and...
-
Client Services Manager
1 month ago
gurugram, India Talent Corner HR Services Pvt Ltd Full timeJob Title: Client Servicing Manager Industry: Advertising / Digital Marketing Experience: 2.5 to 6 years Salary: ₹5 Lakh to ₹ 8 Lakh per annum (depending on experience) Location: Gurugram Joining: Immediate alternative Saturday working company ( work from office ) Reports to: Account Director / Senior Management Job Overview: We are seeking a dynamic,...
-
Client Associates | Portfolio Analyst | gurugram
3 weeks ago
gurugram, India Client Associates Full timeAbout us: Client Associates (CA) is India’s first and largest “Multi Family Office Firm” founded by Senior Private Bankers to provide a professional platform of Private Wealth Management services in India. Today Client Associates is recognized by private clients and the industry at large as not only the Pioneers of Family Office in India but also as...
-
Client Service Manager
3 months ago
Gurugram, India Cielo Talent Full timeJob Description The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best in class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals. Location Specifics : Gurgaon Specific Needs : In...
-
Client Servicing Manager
4 weeks ago
Gurugram, India Hogarth Studios Full timeWhat will you do? Business Analysis & advising on key Marketing campaigns and initiatives. Suggesting suitable Target Audience and assisting in Content Development Directly responsible for on-boarding new service offering in the Market and providing training. End to End Project Management. Liaison between the field marketers and the execution team. Managing...
-
Client Servicing Manager
4 weeks ago
Gurugram, India Hogarth Studios Full timeWhat will you do?Business Analysis & advising on key Marketing campaigns and initiatives.Suggesting suitable Target Audience and assisting in Content DevelopmentDirectly responsible for on-boarding new service offering in the Market and providing training. End to End Project Management.Liaison between the field marketers and the execution team.Managing area...
-
Client Servicing Manager
4 weeks ago
Gurugram, India Hogarth Studios Full timeWhat will you do?Business Analysis & advising on key Marketing campaigns and initiatives.Suggesting suitable Target Audience and assisting in Content DevelopmentDirectly responsible for on-boarding new service offering in the Market and providing training. End to End Project Management.Liaison between the field marketers and the execution team.Managing area...
-
Client Servicing Associate/ Manager
4 months ago
Gurugram, India Fabulous Media Pvt Ltd Full timeObjective:We are seeking a friendly, highly-skilled client services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments. Your duties will also include obtaining post-sales client feedback.To...
-
Client Servicing Associate/ Manager
4 months ago
Gurugram, India INFABIO DIGITAL Full timeObjective:We are seeking a friendly, highly-skilled client services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments. Your duties will also include obtaining post-sales client feedback.To...
-
Senior Client Services Manager
6 days ago
Gurugram, India TaskUs Full timeSenior Client Services ManagerWhat does a Senior Client Services Manager really do? You will support one of our key account relationships, through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance, so not just anyone is...
-
Senior Client Services Manager
6 days ago
Gurugram, India TaskUs Full timeSenior Client Services Manager What does a Senior Client Services Manager really do? You will support one of our key account relationships, through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance, so not just anyone...
-
Senior Client Services Manager
7 days ago
Gurugram, India TaskUs Full timeSenior Client Services ManagerWhat does a Senior Client Services Manager really do? You will support one of our key account relationships, through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance, so not just anyone is...
-
Client Servicing Manager
1 month ago
Gurugram, India Comic Con India Full timeMinimum Work Experience Required: 3-4 Years Location: Delhi (Full Time) - Needed to Join ImmediatelySalary Range: INR 5-8 Lacs + IncentivesLocation: Gurugram (Haryana)Client Servicing Manager (Sponsorship Sales) Scope of Position:This role is designed to focus on supporting senior management in revenue generation via sponsorships as well as client...
-
Client Servicing Manager
1 month ago
Gurugram, India Comic Con India Full timeMinimum Work Experience Required: 3-4 Years Location: Delhi (Full Time) - Needed to Join ImmediatelySalary Range: INR 5-8 Lacs + IncentivesLocation: Gurugram (Haryana)Client Servicing Manager (Sponsorship Sales) Scope of Position:This role is designed to focus on supporting senior management in revenue generation via sponsorships as well as client...
-
Financial Consulting Director, Investigations
6 months ago
Gurugram, India RSM Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients....
-
TaskUs | Senior Client Services Manager
7 days ago
gurugram, India TaskUs Full timeSenior Client Services ManagerWhat does a Senior Client Services Manager really do? You will support one of our key account relationships, through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance, so not just anyone is...
-
TaskUs | Senior Client Services Manager
5 days ago
gurugram, India TaskUs Full timeSenior Client Services Manager What does a Senior Client Services Manager really do? You will support one of our key account relationships, through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance, so not just anyone...
-
Client Servicing Manager
3 months ago
Gurugram, India The Marcom Avenue Full timeWe are seeking an experienced Client Servicing Manager to join our team & manage our key accounts. The person will be responsible for understanding the client's business goals and coordinating with agency resources to ensure the successful completion of client deliverables. The person should have knowledge of the delivery of 360 Digital Marketing. The...
-
Client Servicing Manager
3 months ago
Gurugram, India The Marcom Avenue Full timeWe are seeking an experienced Client Servicing Manager to join our team & manage our key accounts. The person will be responsible for understanding the client's business goals and coordinating with agency resources to ensure the successful completion of client deliverables. The person should have knowledge of the delivery of 360 Digital Marketing. The...
-
Client Servicing Manager
3 months ago
gurugram, India The Marcom Avenue Full timeWe are seeking an experienced Client Servicing Manager to join our team & manage our key accounts. The person will be responsible for understanding the client's business goals and coordinating with agency resources to ensure the successful completion of client deliverables. The person should have knowledge of the delivery of 360 Digital Marketing. The...
