Client Servicing Manager
1 month ago
What will you do?
- Business Analysis & advising on key Marketing campaigns and initiatives.
- Suggesting suitable Target Audience and assisting in Content Development
- Directly responsible for on-boarding new service offering in the Market and providing training. End to End Project Management.
- Liaison between the field marketers and the execution team.
- Managing area operations for rendering and achieving quality services; monitoring high end problem resolution team on performance bottlenecks
- Conducting day to day analysis for operational metrics like SL, CSAT, Utilization and report generation at process level.
- Providing value added solution services by program reviews; monitoring the post service activities like follow up with the clients, service reminders and handling customer grievances for superior solution center experience.
- Managing queue handling and day-to-day analysis for maintaining SL; monitoring day to day resolution closures and case aging to ensure timely resolution.
- Framing work direction & plan for associates after assessment of their capabilities
- Preparing & presenting various weekly/monthly MIS reports pertaining to process/productivity
- Implementing systems, migrating systems to upgraded versions to achieve efficiency in various operation, spearheading process improvement initiatives.
- Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process.
What will you need?
- 5+ Years of Experience in Client Servicing role.
- Knowledge and experience of digital ecosystem
- Efficiency in communication with the clients and internal teams on daily strategies, actions, roadblocks, project development, timelines, and results.
- Efficiency in making data-driven decisions, analytical skills with strong attention to details.
- Relationship building with the clients Work with leadership to explain and modify strategic plans.
-
Client Services Manager
2 months ago
gurugram, India Talent Corner HR Services Pvt Ltd Full timeJob Title: Client Servicing Manager Industry: Advertising / Digital Marketing Experience: 2.5 to 6 years Salary: ₹5 Lakh to ₹ 8 Lakh per annum (depending on experience) Location: Gurugram Joining: Immediate alternative Saturday working company ( work from office ) Reports to: Account Director / Senior Management Job Overview: We are seeking a dynamic,...
-
Client Associates | Portfolio Analyst | gurugram
4 weeks ago
gurugram, India Client Associates Full timeAbout us: Client Associates (CA) is India’s first and largest “Multi Family Office Firm” founded by Senior Private Bankers to provide a professional platform of Private Wealth Management services in India. Today Client Associates is recognized by private clients and the industry at large as not only the Pioneers of Family Office in India but also as...
-
Client Service Manager
3 months ago
Gurugram, India Cielo Talent Full timeJob Description The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best in class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals. Location Specifics : Gurgaon Specific Needs : In...
-
Client Servicing Manager
1 month ago
Gurugram, India Hogarth Studios Full timeWhat will you do? Business Analysis & advising on key Marketing campaigns and initiatives. Suggesting suitable Target Audience and assisting in Content Development Directly responsible for on-boarding new service offering in the Market and providing training. End to End Project Management. Liaison between the field marketers and the execution team. Managing...
-
Client Servicing Manager
1 month ago
Gurugram, India Hogarth Studios Full timeWhat will you do?Business Analysis & advising on key Marketing campaigns and initiatives.Suggesting suitable Target Audience and assisting in Content DevelopmentDirectly responsible for on-boarding new service offering in the Market and providing training. End to End Project Management.Liaison between the field marketers and the execution team.Managing area...
-
Client Servicing Associate/ Manager
4 months ago
Gurugram, India INFABIO DIGITAL Full timeObjective:We are seeking a friendly, highly-skilled client services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments. Your duties will also include obtaining post-sales client feedback.To...
-
Senior Client Services Manager
2 weeks ago
Gurugram, India TaskUs Full timeSenior Client Services Manager What does a Senior Client Services Manager really do? You will support one of our key account relationships, through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance, so not just anyone...
-
Senior Client Services Manager
2 weeks ago
Gurugram, India TaskUs Full timeSenior Client Services ManagerWhat does a Senior Client Services Manager really do? You will support one of our key account relationships, through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance, so not just anyone is...
-
Senior Client Services Manager
2 weeks ago
Gurugram, India TaskUs Full timeSenior Client Services ManagerWhat does a Senior Client Services Manager really do? You will support one of our key account relationships, through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance, so not just anyone is...
-
Client Servicing Manager
1 month ago
Gurugram, India Comic Con India Full timeMinimum Work Experience Required: 3-4 Years Location: Delhi (Full Time) - Needed to Join ImmediatelySalary Range: INR 5-8 Lacs + IncentivesLocation: Gurugram (Haryana)Client Servicing Manager (Sponsorship Sales) Scope of Position:This role is designed to focus on supporting senior management in revenue generation via sponsorships as well as client...
-
Manager - eDiscovery (Client Services)
2 weeks ago
Gurugram, India UnitedLex Full timeAbout Us: Unitedlex India Pvt. Ltd. (Formerly known as iRunway) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data...
-
Gurugram, India UnitedLex Full timeShift: 4:30 AM to 1:30 PM - ISTJob Description : Client Services - ManagerLocation: GurgaonReports to Associate Director- The Project Manager is responsible for the oversight, planning, coordination, and execution of all project management activities for their assigned projects.- This role is also responsible for, coordinating across internal teams and...
-
The Marcom Avenue
11 hours ago
Gurugram, India The Marcom Avenue Full time- We are seeking an experienced Client Servicing Manager to join our team & manage our key accounts.- The person will be responsible for understanding the client's business goals and coordinating with agency resources to ensure the successful completion of client deliverables.- The person should have knowledge of the delivery of 360 Digital Marketing.-...
-
TaskUs | Senior Client Services Manager
2 weeks ago
gurugram, India TaskUs Full timeSenior Client Services Manager What does a Senior Client Services Manager really do? You will support one of our key account relationships, through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance, so not just anyone...
-
TaskUs | Senior Client Services Manager
2 weeks ago
gurugram, India TaskUs Full timeSenior Client Services ManagerWhat does a Senior Client Services Manager really do? You will support one of our key account relationships, through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance, so not just anyone is...
-
Client Servicing Manager
3 months ago
Gurugram, India The Marcom Avenue Full timeWe are seeking an experienced Client Servicing Manager to join our team & manage our key accounts. The person will be responsible for understanding the client's business goals and coordinating with agency resources to ensure the successful completion of client deliverables. The person should have knowledge of the delivery of 360 Digital Marketing. The...
-
Client Servicing Manager
3 months ago
Gurugram, India The Marcom Avenue Full timeWe are seeking an experienced Client Servicing Manager to join our team & manage our key accounts. The person will be responsible for understanding the client's business goals and coordinating with agency resources to ensure the successful completion of client deliverables. The person should have knowledge of the delivery of 360 Digital Marketing. The...
-
Client Servicing Manager
3 months ago
Gurugram, India The Marcom Avenue Full timeWe are seeking an experienced Client Servicing Manager to join our team & manage our key accounts. The person will be responsible for understanding the client's business goals and coordinating with agency resources to ensure the successful completion of client deliverables. The person should have knowledge of the delivery of 360 Digital Marketing. The...
-
Client Servicing Manager
3 months ago
gurugram, India The Marcom Avenue Full timeWe are seeking an experienced Client Servicing Manager to join our team & manage our key accounts. The person will be responsible for understanding the client's business goals and coordinating with agency resources to ensure the successful completion of client deliverables. The person should have knowledge of the delivery of 360 Digital Marketing. The...
-
Client Servicing
3 months ago
Gurugram, Haryana, India ANS Commerce (A FlipKart Entity) Full timeRole: Business Associate - Full Time (Gurgaon) We are looking for self-driven individuals with prior experience in e-commerce. The key responsibilities include: - Liaison with clients for optimization of brand store (brand websites / marketplaces) for listings, features etc. for effective marketing results.Liaison with clients for marketing planning,...