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ORM Executive

4 weeks ago

Mumbai, India Zurich Kotak General Insurance Full time

Greetings

Zurich Kotak General Insurnace is Hiring for ORM Executive

Role & responsibilities

  • Track brand mentions across social media, review platforms, forums, and news outlets using our tool social listening software (Sprinkler)
  • Respond to reviews, comments, and queries in a timely and professional manner to foster positive engagement
  • Act swiftly during PR crises or negative publicity, developing and executing communication strategies to mitigate impact
  • Analyze sentiment and feedback trends to provide actionable insights to management
  • Work closely with internal teams to align messaging and reputation strategies.
  • Close customer issues timely and improve Social Media NPS
  • Develop strategies to improve brand rating and sentiments
  • Prepare dashboards / reports

Preferred candidate profile

  • At least 1yr experience in General Insurance

Interested candidates can reach out to me on