Customer Support Executive

8 hours ago

Pune, India Silicon Stack® Full time

Silicon Stack is a leading Australian software development and consulting company headquartered in Melbourne, serving a global clientele across Australia, New Zealand, Europe, North America, UK, and Asia. Renowned for our "can-do attitude" and proven track record, we deliver high-quality solutions with expertise in cutting-edge technologies. We excel in functionality, aesthetics, and user-friendliness.

Industry Leadership:

We are the leading development partner in industries such as Automotive, Agriculture, Retail, Food & Beverages, Aviation, and Whitegoods Manufacturing. Our success is grounded in our robust foundation, comprehensive solutions, and profound knowledge of small to enterprise-level solutions.

Global Presence:

With a global presence spanning
six countries
 and
nine offices
 in Melbourne, Brisbane, Sai Gon, Can Tho, Pune, Hyderabad, and Miami, our team of hundreds of dedicated professionals ensures our continued strong and organic growth while demonstrating our core values of passion, fun, and optimism.

Key Responsibilities:

  • Build and maintain strong relationships with assigned customers
  • Understand client needs, objectives, and success metrics to align our solutions accordingly
  • Proactively monitor customer usage and engagement to ensure ongoing satisfaction.
  • Handle escalations and resolve client issues in coordination with internal teams.
  • Conduct regular review meetings and success check-ins.
  • Collaborate with Sales and Product teams to ensure seamless customer experience.
  • Identify opportunities for account expansion and support upselling initiatives.

Requirements:


• 2–4 years of experience in Customer Success, Account Management, or a client-facing role.


• Excellent communication and interpersonal skills.


• Strong problem-solving ability and a customer-first mindset.


• Experience with CRM software (e.g., Salesforce, HubSpot, Zoho) is a plus.


• Ability to manage multiple client relationships simultaneously.


• Bachelor's degree in business, Marketing, or a related field.

Preferred Qualifications:


• Prior experience in SaaS, technology, or B2B environments.


• Ability to understand technical concepts and communicate effectively with non-technical clients.

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