Customer Support Executive

2 days ago

Pune, India Bekaert NV Full time

Bekaert is a world market and technology leader in steel wire transformation and coating technologies. We pursue to be the preferred supplier for our steel wire products and solutions by continuously delivering superior value to our customers worldwide. Bekaert (Euronext Brussels: BEKB) is a global company with more than 27 000 employees worldwide, headquarters in Belgium and € 4.4 billion in combined revenue in 2020.

**CUSTOMER SUPPORT EXECUTIVE**

**Purpose of the job**:
1) To ensure deployment of order to cash process and be the front-end contact for customers requirement delivery.

**Profile**:
1) Bachelors from a recognized university.

2) Minimum 5-6 years of experience in Supply Chain, Customer Service or Sales Support.

3) Work Experience in SAP & Handling of Export Customers Preferred.

**Key responsibilities**:

- Process and acknowledge customer orders, schedules and inform delivery plan to customers. (Domestic customers 85% and export customers 15%)
- Ensure efficient and accurate handling of customer orders, queries, requests, schedules, and concerns as per defined lead times.
- Monitor the progress till complete execution of an orders, schedules and keep informed to customers.
- Handle and Monitor Customers stocks where KANBAN, VMI’s & Consignment stock system is implemented.
- Regular payment follow-up with customers and support CS Manager & KAM to ensure 100% AR collection.
- Weekly stock reviews and sharing stock coverage with customers.
- Proactive in communication with supply chain planner and dispatch team to plan orders and shipments on time.
- Create and update new customer master & product master in SAP. And keep track of all products mix and varmints and keep it optimized.
- Follow-up with cross functional team such as planners, warehouse, EXIM, transport department and transporters, etc. for on time deliveries.
- Close working with finance for payment reconciliations, adjustments & documentation.
- Handle Export sales - enquiry, orders, and complete export documentation.
- Customer claims & discounts settlement (CN / DN) as per agreement.
- Report deviation of delivery and stock levels to customers proactively.
- Support the CS manager & KAM in relation to customer requirements, systems usage and to improve customer experience.
- Visit plant, warehouse, and customers as per requirement.

**Key interactions**
- Customers
- KAM
- Sales head
- Supply Chain
- Finance

**Reports to** Customer service manager

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