Customer Support Executive

21 hours ago

Pune, India Bekaert NV Full time

Bekaert is a world market and technology leader in steel wire transformation and coating technologies. We pursue to be the preferred supplier for our steel wire products and solutions by continuously delivering superior value to our customers worldwide. Bekaert (Euronext Brussels: BEKB) is a global company with more than 27 000 employees worldwide, headquarters in Belgium and € 4.4 billion in combined revenue in 2020.

**CUSTOMER SUPPORT EXECUTIVE**

**Purpose of the job**:
1) To ensure deployment of order to cash process and be the front-end contact for customers requirement delivery.

**Profile**:
1) Bachelors from a recognized university.

2) Minimum 5-6 years of experience in Supply Chain, Customer Service or Sales Support.

3) Work Experience in SAP & Handling of Export Customers Preferred.

**Key responsibilities**:

- Process and acknowledge customer orders, schedules and inform delivery plan to customers. (Domestic customers 85% and export customers 15%)
- Ensure efficient and accurate handling of customer orders, queries, requests, schedules, and concerns as per defined lead times.
- Monitor the progress till complete execution of an orders, schedules and keep informed to customers.
- Handle and Monitor Customers stocks where KANBAN, VMI’s & Consignment stock system is implemented.
- Regular payment follow-up with customers and support CS Manager & KAM to ensure 100% AR collection.
- Weekly stock reviews and sharing stock coverage with customers.
- Proactive in communication with supply chain planner and dispatch team to plan orders and shipments on time.
- Create and update new customer master & product master in SAP. And keep track of all products mix and varmints and keep it optimized.
- Follow-up with cross functional team such as planners, warehouse, EXIM, transport department and transporters, etc. for on time deliveries.
- Close working with finance for payment reconciliations, adjustments & documentation.
- Handle Export sales - enquiry, orders, and complete export documentation.
- Customer claims & discounts settlement (CN / DN) as per agreement.
- Report deviation of delivery and stock levels to customers proactively.
- Support the CS manager & KAM in relation to customer requirements, systems usage and to improve customer experience.
- Visit plant, warehouse, and customers as per requirement.

**Key interactions**
- Customers
- KAM
- Sales head
- Supply Chain
- Finance

**Reports to** Customer service manager

  • SEO Executive

    5 days ago

    Pune, India Technical Support Executive Full time

    Urgent Digital Marketing Intern Recruitment. IT WEB SERVICES looking for a talented individual to join our team as a SEO Executive. In this role, you will be responsible for developing, executing, and managing innovative SEO campaigns to support both Consumer and Enterprise businesses. This role will work cross-functionally among different teams,...

  • Urgent Digital Marketing Executive

    5 days ago

    Pune, India Technical Support Executive Full time

    Urgent Digital Marketing Intern Recruitment. IT WEB SERVICES looking for a talented individual to join our team as a SEO Executive. In this role, you will be responsible for developing, executing, and managing innovative SEO Off page activity and social media marketing considering todays SEO trend. This role will work cross-functionally among different...

  • Customer Support Executive

    1 week ago

    Pune, Maharashtra, India A Business Studio Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionA Business Studio is your trusted partner for premium outsourcing solutions. We specialize in optimizing processes, enhancing efficiency, and driving growth for businesses across diverse industries. Our mission is to manage the details so you can focus on your core business goals. Connect with us today and experience the power of strategic...

  • Customer Support Executive

    1 week ago

    Pune, India Mythiksha School Pvt. Ltd Full time

    Our Customer Servicedepartment is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to monitor each employee’s work and provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding...

  • Customer Support Executive

    21 hours ago

    Pune, India Global Roots Technology Pvt. Ltd Full time

    Job Role - Customer Support Executive Experience - 1-3 years Budget - Upto 3 LPA Location - Mumbai, Pune We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and service. **Salary**: ₹15,000.00 - ₹25,000.00 per month Schedule: - Day shift - Morning shift Ability to...

  • Customer Support Executive

    5 days ago

    Pune, India me-HR Full time

    **About Company**: The Organic Carbon Pvt.Ltd. company with the brand name of **Humpy A2** has a vision of becoming a family farmer just like a family doctor. Company envisions regaining the glory of agriculture as a profession by promoting sustainable regenerative organic farming practices using rich wisdom in traditional farming with a balanced blend of...

  • Customer Support Executive

    4 days ago

    Pune, Maharashtra, India Quotient Consultancy Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We have urgent opening for - Customer SupportIndustry - AMAZON , flip KARTWe are looking for a dedicated and experienced professional to join our team as aCustomer Support Executive. This role requires handling customer queriesthrough a blended process (voice + non-voice) and delivering excellent support forour international customers.Key...

  • Customer Support Executive

    2 weeks ago

    Pune, India Keshri EduTech Private Limited Full time

    **Mewoc Technologies is looking for a Customer support Executive** **Responsibility**: - Troubleshoot customer issues and provide technical support - Address customer complaints and ensure customer satisfaction - Work with the development team to ensure customer issues are resolved quickly - Document customer interactions and create knowledge base...

  • Customer Support Executive

    5 days ago

    Pune, India PrimoHunt Global Services Full time

    We have urgent requirement for "Business Development Officer at Chinchwad in Pune" post in Pune. Pl Refer your friends. Designation: Customer Support Executive Job Profile: We are hiring for Customer support Officer, Business Development Officer for IT Software firm at Chinchwad location in Pune. Qualification: Any Graduate or min 12+ std with excellent...

  • Customer Support Executive

    4 weeks ago

    Pune, Maharashtra, India Algo One AI Full time

    Job Title: Customer Support ExecutiveLocation: Remote (Work From Home)Job Type: Full TimeCompensation: 15k/monthWorking: 5.5 days (Saturday half day)Website: https://algo-one.comAbout Us – Algo OneAlgo One is a technology-driven financial research and analytics platform. We empower investors, traders, and businesses with deep insights, data-driven...