Outbound Customer Service

3 weeks ago


Pitampura, India US Trans World Logistics ltd Full time

Position Overview:
We are seeking a motivated and results-driven Outbound Customer Service Executive to connect with customers, promote company offerings, resolve queries, and ensure a positive customer experience. The role requires excellent communication, persuasion skills, and the ability to work towards targets.

Key Responsibilities:

  • Make outbound calls to existing and potential customers.
  • Promote products/services and generate interest or sales.
  • Provide information, answer queries, and handle objections professionally.
  • Conduct follow-ups with customers to ensure satisfaction and relationship building.
  • Maintain accurate records of calls, interactions, and customer details in the system.
  • Work towards daily/weekly targets and performance metrics.
  • Collaborate with the sales/support team to escalate and resolve complex issues.

Requirements:

  • Proven experience in outbound calling, sales, or telemarketing preferred.
  • Excellent verbal communication and active listening skills.
  • Ability to handle rejection and remain motivated under pressure.
  • Basic computer knowledge (MS Office, CRM tools).
  • High school diploma/graduate; bachelor's degree is a plus.

Perks & Benefits:

  • Performance-based incentives.
  • Career growth opportunities.
  • Training and development support.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8, ₹25,000.00 per month

Benefits:

  • Leave encashment
  • Life insurance

Work Location: In person



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