Technical Operations Engineer

2 weeks ago


India blackNgreen Full time

Desired Candidate:

  • Strong understanding of Telecom, VAS, SIP/SS7/IN protocols, IVR,OBD, SMS Call Flows
  • 1-3 years of experience in Technical Operations
  • Good Knowledge of Linux and Windows servers
  • Work Experience on Data Base like MySQL
  • Good Debugging skills of Logs on Linux environment
  • Proficiency in Microsoft Office Suite, especially PowerPoint for presentations and Excel for data management.
  • Familiar with ticketing tools like JIRA
  • Excellent communication skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders.
  • Should have experience to work with cross-functional team like Engineering, Product , Account Management .
  • Prior experience in the telecommunications industry or with Value-Added Services (VAS) is highly desirable.

Role & Responsibilities:

  1. Application Troubleshooting and Debugging Diagnose and troubleshoot application-related issues, including detailed log analysis and debugging across system, DB, and application logs on both Linux and Windows servers.
  2. Ensure resolution of technical issues within defined SLA parameters.
  3. System Monitoring and Uptime Maintenance Maintain 99.999% service uptime , minimizing downtime through continuous system, network, and application performance monitoring.Analyse system performance and implement optimizations.
  4. Configuration and Deployment Oversee configuration and deployment of new services, including patch updates and service migrations to ensure operational stability.
  5. Apply best practices for system configurations and version control.
  6. Documentation and Reporting Maintain comprehensive documentation of system configurations, processes, and troubleshooting steps.
  7. Generate regular reports on system performance, uptime, and service status.
  8. Revenue Assurance and Data Analysis Support revenue assurance through data monitoring and analysis, ensuring accuracy in reporting and data integrity.
  9. Collaborate closely with the Account Management team to meet revenue KPIs and support client requirements.
  10. Stakeholders Management: External Stakeholder Management: Maintain client relationships through consistent communication and by addressing queries or concerns effectively.I
  11. Internal stakeholder Management: Internal Cross-Functional Communication (Product, Engineering, Account Management, IT and System Operations) to manage end to end product cycle.


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