Technical Operations Manager

2 days ago


India ZineIQ Full time

At ZineIQ, we are contributing to the Government's Digital Future. This role is part of our Technical Engineering Team, responsible for managing operations and reporting to an Operations Lead.

Key Responsibilities:

  • Collaborate with engineering and product teams to refine operations processes, manage vendors, and interact with internal stakeholders.
  • Lead incident resolution, ensuring adherence to established SLAs, while engaging the team in troubleshooting and diagnosis.
  • Liaise with relevant teams to develop corrective actions or viable workarounds for major incidents.
  • Perform operational maintenance and monitoring tasks for development environments, as well as analyze environments for proper configuration management and consistency.
  • Work with the development team to identify and manage bugs, constraints, dependencies, and risk.
  • Coordinate communication between internal and external teams.
  • Support System Integration Testing (SIT) and User Acceptance Testing (UAT) for project deliveries.

About the Role:

  • More than 2 years of experience as an operations engineer in an agile environment.
  • Excellent communication and collaboration skills for working with internal and external stakeholders on incident resolution.
  • Experience in incident and problem management processes.
  • Strong analytical and problem-solving skills.
  • Preferably experience with coordinating SIT/UAT.
  • Familiarity with cloud computing, preferably AWS.
  • Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology, or related fields.
  • Experience working in a cross-functional service team consisting of software engineers, DevOps, and other specialists.

This position comes with a salary that will be commensurate with experience. We only contact shortlisted applicants.



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