blackNgreen | Technical Operations Engineer | india

2 weeks ago


india blackNgreen Full time

Desired Candidate:

  • Strong understanding of Telecom, VAS, SIP/SS7/IN protocols, IVR,OBD, SMS Call Flows
  • 1-3 years of experience in Technical Operations
  • Good Knowledge of Linux and Windows servers
  • Work Experience on Data Base like MySQL
  • Good Debugging skills of Logs on Linux environment
  • Proficiency in Microsoft Office Suite, especially PowerPoint for presentations and Excel for data management.
  • Familiar with ticketing tools like JIRA
  • Excellent communication skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders.
  • Should have experience to work with cross-functional team like Engineering, Product , Account Management .
  • Prior experience in the telecommunications industry or with Value-Added Services (VAS) is highly desirable.


Role & Responsibilities:

  • Application Troubleshooting and DebuggingDiagnose and troubleshoot application-related issues, including detailed log analysis and debugging across system, DB, and application logs on both Linux and Windows servers.
  • Ensure resolution of technical issues within defined SLA parameters.
  • System Monitoring and Uptime MaintenanceMaintain 99.999% service uptime, minimizing downtime through continuous system, network, and application performance monitoring.Analyse system performance and implement optimizations.
  • Configuration and Deployment Oversee configuration and deployment of new services, including patch updates and service migrations to ensure operational stability.
  • Apply best practices for system configurations and version control.
  • Documentation and ReportingMaintain comprehensive documentation of system configurations, processes, and troubleshooting steps.
  • Generate regular reports on system performance, uptime, and service status.
  • Revenue Assurance and Data AnalysisSupport revenue assurance through data monitoring and analysis, ensuring accuracy in reporting and data integrity.
  • Collaborate closely with the Account Management team to meet revenue KPIs and support client requirements.
  • Stakeholders Management:External Stakeholder Management: Maintain client relationships through consistent communication and by addressing queries or concerns effectively.I
  • Internal stakeholder Management: Internal Cross-Functional Communication (Product, Engineering, Account Management, IT and System Operations) to manage end to end product cycle.


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