Customer Support Lead

2 weeks ago

Chennai, India Prudent AI Full time

We're Hiring: Customer Support Lead
| Prudent AI | Hybrid

At
Prudent AI
, we're transforming lending with our AI-driven Income Intelligence Platform. We're looking for a
Customer Support Lead
with 4
–6 years of experience (1+ in leading a team)
to take charge of support ops and deliver exceptional experiences to our
US enterprise customers
.

Preliminary Questions (apply only if your answer is YES to all):

  1. Do you have
    4+ years in customer support
    with at least
    1 year leading/mentoring a team
    ?
  2. Have you supported
    enterprise customers in the US market
    ?
  3. Do you have experience with
    escalations and L3-level tickets
    ?
  4. Are you familiar with
    support tools like Zoho Desk or JIRA

Please find the below description:

Location:
Hybrid (Chennai)

Experience:
4–6 Years in CS

Company:
Prudent AI – Make Faster Lending Decisions with Our AI-Driven Income Intelligence Platform

Role Overview

We are seeking a dynamic and experienced
Customer Support Lead
to head our support operations. This role is ideal for someone with a strong background in handling enterprise customers, particularly in the
US market
, and a passion for delivering exceptional support in a
Fintech or Mortgage
domain.

Key Responsibilities

  • Lead and mentor a team
    of 3 or more support specialists, ensuring high performance and growth.
  • Manage and resolve
    L3-level tickets and escalations with precision and empathy.
  • Act as a proactive point of Contact for
    key customers—understand their pulse, Pain points, effective resolution.
  • Collaborate
    closely with Product Managers and Customer Success teams to gain deep product insights and improve ticket resolution.
  • Drive improvements
    in ticket management processes and extract actionable insights from support data.
  • Handle enterprise-level custome
    r interactions, ensuring satisfaction and timely resolution.
  • Establishing frameworks, metric and Process
    for support actions. Maintain SLAs and ensure quality support across shifts.
  • Utilize tools like
    Zoho Desk
    and JIRA
    for efficient support operations and reporting.

Requirements

  • 4–6 years of experience in customer support, with at least 1–2 years in a lead or mentoring role.
  • Proven experience supporting
    US enterprise customers
    .
  • Exposure to core product support, preferably in
    Fintech, Lending, or Mortgage
    domains.
  • Strong analytical skills with a knack for deriving insights from support data.
  • Basic technical knowledge to understand product workflows and troubleshoot effectively.
  • Experience in handling escalations and L3-level tickets.
  • Familiarity with
    Zoho Desk, JIRA
    or similar support platforms.
  • Excellent communication and stakeholder management skills.

Why Join Us?

  • Be part of a fast-growing AI-first company revolutionizing lending decisions.
  • Work in a collaborative, hybrid environment with global exposure.
  • Opportunity to shape support strategy and grow into a senior leadership role.

  • Customer support

    2 weeks ago

    Chennai, India Insight Customer Call Solutions Ltd Full time

    *Job Title:* Voice Process Executive *Company:* ICCS (for Netmeds) *Location:* Royapettah, Express Avenue Mall, 7th Gate, 7th Floor *Job Description:* We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via...

  • Customer support

    6 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 18,000 per year

    *Job Title:* Voice Process Executive*Company:* ICCS (for Netmeds)*Location:* Royapettah, Express Avenue Mall, 7th Gate, 7th Floor*Job Description:*We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via phone,...

  • Customer support

    5 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 6:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Address: 269Q+4X9, Government Data Centre Rd, Surya Nagar, Kotturpuram, Chennai, Tamil Nadu 600085Link: Job...

  • Customer support

    2 weeks ago

    Chennai, India Insight Customer Call Solutions Ltd Full time

    Job Description Customer Support Executive Company: ICCS (Client: Tamil Nadu Electricity Board TNEB) Location: Minnagam Building, Mount Road, Chennai Language Requirement: Tamil (Fluency Mandatory) Eligibility Qualification: Any Degree or Diploma (No arrears allowed) Language: Tamil fluency required (spoken & written) Experience: Freshers and experienced...

  • Customer support

    1 week ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,000 - ₹ 1,32,000 per year

    Job Description Customer Support ExecutiveCompany: ICCS (Client: Tamil Nadu Electricity Board TNEB)Location: Minnagam Building, Mount Road, ChennaiLanguage Requirement: Tamil (Fluency Mandatory)EligibilityQualification: Any Degree or Diploma (No arrears allowed)Language: Tamil fluency required (spoken & written)Experience: Freshers and experienced candidates...

  • Customer support executive

    7 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 1,33,000 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 10:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Job Description:We are seeking immediate joiners for our CM Helpline process. As a Customer Support...

  • Customer Support Lead

    7 days ago

    Chennai, Tamil Nadu, India Prudent AI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring: Customer Support Lead| Prudent AI | HybridAtPrudent AI, we're transforming lending with our AI-driven Income Intelligence Platform. We're looking for aCustomer Support Leadwith 4–6 years of experience (1+ in leading a team)to take charge of support ops and deliver exceptional experiences to ourUS enterprise customers.Preliminary Questions...

  • Customer Support Executive

    7 days ago

    Chennai, Sriperumbudur, Thiruvallur, India Lead Hr Services Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    If interested should send their resume to or contact Role & responsibilities0-1 year of experience in voice process/customer support industry preferred but not mandatory.Excellent communication skills in Hindi\English language required; fluency essential.Ability to work flexible shifts including evenings, nights, weekends, and holidays as per business...

  • Customer Support Executive

    2 weeks ago

    Chennai, India Insight Customer Call Solutions Ltd Full time

    Job Fair Company Name ICCS TNEB Opening for VOICE PROCESS (INBOUND /Outbound CUSTOMER CARE) We need immediate joiners only Kotturpuram: Tamil Inbound Voice process-CM Helpline customer care ICCS BPO is hiring for 50 Customer care Executives in Chennai Day & late evening shift only (No night shift), 6 days working with 1 rotational week off Handle customer...

  • Customer Support Executive

    1 week ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 12,366 - ₹ 30,000 per year

    Job FairCompany NameICCS TNEBOpening for VOICE PROCESS (INBOUND /Outbound CUSTOMER CARE)We need immediate joiners onlyKotturpuram:Tamil Inbound Voice process-CM Helpline customer careICCS BPO is hiring for 50 Customer care Executives in ChennaiDay & late evening shift only (No night shift), 6 days working with 1 rotational week offHandle customer...