Business Development Specialist

3 weeks ago

Gurugram, India Karnival Full time

About Karnival:

Karnival is redefining how brands engage customers post-purchase. At the heart of our platform are our next-gen
CRM and Customer Experience (CX) solutions
—built to empower retailers with smarter campaigns, personalised journeys, and real-time insights. From dynamic Interactive
E-Receipts
and actionable Surveys to gamified
Raffle Draws
, authentic
Product Reviews
, and seamless
POS
billing, our unified
SaaS
ecosystem drives loyalty, feedback, and revenue on autopilot. Powered by a centralised data lake and enterprise-grade security, Karnival is the growth engine modern retailers can't do without.

Role Overview

We are looking for a dynamic, driven, and tech-savvy Business Development Specialist to be the first point of contact for potential clients. You will be responsible for initiating conversations, presenting Karnival's value proposition, conducting product walk-throughs, and smoothly transitioning qualified leads to the sales team. This role blends presales expertise, consultative selling, and relationship-building.

Key Responsibilities:

  • Lead the initial outreach to prospective retail clients and respond to inbound interest.
  • Present Karnival's product suite with clarity, confidence, and relevance to the client's use case.
  • Conduct engaging demos, product walkthroughs, and pitch decks tailored to customer profiles.
  • Collaborate with marketing to refine messaging, collateral, and outreach strategies.
  • Gather client requirements and provide structured feedback to the Product and Sales teams.
  • Qualify leads based on business fit, readiness, and potential impact.
  • Act as a strategic advisor in the early stage of the customer journey, positioning Karnival as the go-to growth platform.
  • Coordinate with the Sales team to transition opportunities for closure.
  • Maintain accurate records in CRM systems and track performance metrics.

Job Specifications

:

  • 1–3 years of experience in BD, Presales, or Customer Success in SaaS, retail tech, or CRM/CX platforms.
  • Excellent communication, presentation, and storytelling skills.
  • Strong understanding of retail customer journeys and tech adoption.
  • Experience in managing demos, POCs, or sales pitches is a must.
  • Self-starter attitude with a bias for action and ownership.
  • Comfort with CRM tools, presentation platforms, and virtual meeting tools.

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