
Service Advisor
1 week ago
Duties & Responsibilities
Receiving walk in vehicles / Booking vehicles
Understand customer's service need and preparing Job cards as per standard
Take trials of the bike to understand customer concerns / complaints better or to diagnose the cause of the
problem
Look for opportunity to sell any value added products (Subscription/AMC etc.) available
Coordinate with Floor Supervisor to ensure vehicle readiness as per commitment.
Inform customer on vehicle readiness, jobs carried out and final cost
Explain the job done through failed parts & offer test ride if required
Check and ensure all customer concerns are resolved before delivery.
RESPONSIBILITIES
Intimate repair cost and time and take customer's approval.
Inform on pending jobs (if so) or future jobs to be carried out on the vehicle
Hand over and collect the instant feedback form from the customer
Inform next service due date and Kms, put stickers on the vehicle
Seeing off the customer after giving gate pass.
Specialized Knowledge& Skills
Diploma required
Extensive knowledge of automotive industry and parts
Excellent communication and organizational skills
Ability to communicate equally well with mechanics, customers and senior
management
Familiarity with R.O. Writer preferred, but not required
Job Types: Full-time, Permanent, Fresher
Pay: ₹15, ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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