Customer Service Representative

6 hours ago


india GOA MILES Full time

Job Overview Our Customer Service department is looking for a Customer Service Representative to join our team. You should have an excellent command of over the languages and the ability to assist customers in a professional manner. You will be coordinating your day-to-day activities with the Customer Service Manager. You should verify customer details before processing any requests and refunds. Besides, you should ask customers for feedback on the service rendered. Also, you should be able to maintain and update a record of all customer details. You should be able to maintain confidentiality about customer information at all times. You should be able to manage your time effectively and handle stressful situations. In addition to this, you should have excellent listening skills and communication etiquette. You should know to speak Konkani .Send in your application if you have the skill set required for this job role. We would love to have a word with you. Responsibilities Communicating with clients to understand their language preferences Providing clients with necessary information on various  services Resolving customer queries and complaints Directing any urgent calls/issues to the Customer Service Manager Processing customer requests and refunds Adhering to the industry practices and company standards, at all times Maintaining a record of customer communication Verifying customer details before processing their requests Collecting payments and processing invoices when required Gathering feedback from customers Translating documents and customer emailsObtaining call histories as and when needed Requirements High School diploma or degree in any field Fresher's Can apply Good computer skillsShould speak in English and Konkani Ability to work in a team Ability to offer excellent customer service



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