Customer Service Representative
18 hours ago
Company Description Alphagen Software Solutions is a forward-thinking technology company led by dynamic young leaders who believe in recognizing and rewarding talent, fostering employee growth, and delivering excellence to clients. We work with significant clients in the hospitality industry, driving innovation through Hive-O, our complete Property Management Software (PMS) designed for hotels and contactless stays. At Alphagen, professionalism, passion, and going beyond expectations are not just encouraged; they are rewarded. Role Description We are seeking a Customer Service Representative to join our team and support Hive-O, our next-generation PMS platform for hotels. In this role, you will act as the first point of contact for guests, ensuring seamless service delivery and enhancing the guest experience at properties using Hive-O. You will handle incoming calls and guest queries during US working hours (approx. 3:00 AM – 9:00 AM IST), resolve technical and stay-related issues, and coordinate with on-site property managers when required. The role demands excellent English communication skills (spoken & written), strong problem-solving abilities, and a passion for delivering first-class customer service. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include responding to guest inquiries, resolving issues, managing customer accounts, and maintaining accurate records. Key Responsibilities Handle incoming calls, guest queries, and support requests for hotels using Hive-O PMS. Assist guests with check-in issues at unmanned/contactless properties, smart lock troubleshooting, and general stay-related queries. Escalate housekeeping or property-related concerns to the local property manager, ensuring smooth issue resolution. Manage guest reservations and profile updates directly on the Hive-O PMS platform (tech-savvy mindset required). Provide prompt, professional, and empathetic support to guests, ensuring their experience meets high standards. Maintain accurate customer records and follow internal processes for operational efficiency. Requirements Fluency in English (spoken & written) – able to communicate confidently with American guests. Comfortable working in US timings (3:00 AM – 9:00 AM IST) on a remote basis. Proven experience in customer service, preferably within the hospitality sector (hotels, travel, PMS platforms, or guest experience roles). Strong multitasking and problem-solving skills with a high level of professionalism. Tech-friendly, comfortable using PMS systems or similar hospitality software. Positive attitude, strong work ethic, and ability to handle pressure with calmness. Bachelor’s degree in Communications, Customer Service, or Hotel Management preferred.
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India HR Hai Full timeJob Description Company Description HR Hai is transforming recruitment with its AI-driven talent platform designed to make hiring faster, smarter, and more meaningful. Our platform provides candidates with an effortless and intuitive profile creation experience, while companies benefit from intelligent matching that goes beyond keywords, aligning skills,...
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Customer Service Representative
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India Neoteric Properties Full timeJob Title: Customer Service Representative Location: New City Center – Gwalior Job Description: We are seeking a Customer Service Representative with a hospitality background (IHM preferred or front desk/guest relations experience). The role involves onboarding customers, coordinating property visits, addressing their concerns, and ensuring...
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Customer Service Representative
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Chandigarh, India, India NetRTech Solutions LLP Full timeJob descriptionCompany DescriptionNetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionThis is a full-time role for a...
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Surat, India Bullion knot Full timeJob Description Company Description Bullion Knot, established in 2020, is dedicated to manufacturing and exporting high-quality Designer Kurtis and gowns, including pattu gowns, georgette frocks, and organza frocks. Our products are well-regarded for their ease of use, shrink resistance, lightweight, and affordability. We follow the latest stitching...
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New Delhi, Delhi, India, Delhi Apcurated Couture Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...
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Customer Service Representative
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Mumbai, Maharashtra, India, Maharashtra LUZO Full timeCompany DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...
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Customer Service Representative
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India Bloom Consulting Services Full timeNA Experience **0 - year** Offered Salary Notice Period **Not Disclosed** Customer Service Representative - Job Location: Andheri West, Mumbai - Desired Education: Graduation not mandatory Experience - Freshers **Job Description**: - Remote video monitoring. - Maintain Logbook. - To initiate a video verification in case of any alarm/ticket.
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Customer Service Representative
1 week ago
India Bloom Consulting Services Full timeNot Disclosed Experience **0 - Year** Offered Salary **Lakh** Notice Period **Not Disclosed** Customer Service Representative - Job Location: Andheri West, Mumbai - Desired Education: Graduation not mandatory Experience - Freshers **Job Description**: - Remote video monitoring. - Maintain Logbook. - To initiate a video verification in case of any...
