Client Services Associate

3 weeks ago

Delhi, India Astro Vistaar Full time
To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.
Core Responsibilities
Lead Handling (Daily Priority)
Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
Use pre-approved messaging templates and personalize where needed.
Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.
Lead Qualification & Tagging
Classify each lead based on interest: Courses, Spells, Products, or Consultations.
Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
Disqualify politely if a lead is clearly misaligned.
Conversion Strategy
Share the right offering link/post/resource based on their expressed need.
Suggest the best-fit product or session if the client seems confused.
Upsell or cross-sell where meaningful.
Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.
Customer Onboarding
For every successful conversion, guide the client clearly through:
Payment confirmation
Product/course access instructions
Follow-up timelines (e.g., when to expect delivery or session booking)
Confirm all onboarding steps are understood by the client.
Client Relationship Management
Check in after delivery/service (in 3–5 days).
Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
Escalate any dissatisfaction or refund request immediately to the co-founders.
Collaboration & Strategy Input
Share weekly insights on what leads are asking, common objections, and what’s working.
Suggest content or campaign ideas to improve conversions or address objections.
Coordinate with marketing/design when templates or creatives are needed.
Reporting
Daily tracker update before EOD:
Number of leads received
Number converted
Hot/warm/cold classification
Issues/escalations if any
Soft Skills Expected
Empathy without over-promising
A balance of professionalism and spiritual insight
Quick learner of our offerings and inner process
Reliable, accountable, and proactive
Tools & Channels
Instagram (DMs, comments, story replies)
WhatsApp Business
Notion/Google Sheet for tracking (or CRM, if introduced)
Canva (basic familiarity is a plus)
Payment gateways (Razorpay, GPay, etc.)
KPIs (To Be Reviewed Monthly)
Response time average
Conversion rate from inbound leads
Client satisfaction (based on feedback or repeat purchase)
Contribution to strategy or campaign improvement

  • Client Servicing Associate

    4 weeks ago

    Delhi, India Savvytree Full time

    Position:Client Servicing Associate About Savvytree Savvytree is a dynamic marketing and communications agency rooted in strategy and driven by creativity. We help brands scale smartly through storytelling, design, and digital solutions that actually move the needle. Whether you're building a brand from the ground up, launching a new campaign, or optimising...

  • Associate Account Manager

    14 hours ago

    New Delhi, India LWYD Interactive Full time

    Role: Associate Account Manager – Client Servicing Company: LWYD Interactive LLP Location: Bangalore Experience: 1 to 3 yearsJob Summary: We are seeking an Associate Account Manager to manage our client relationships and ensure their satisfaction with our products and services. The ideal candidate should have at least 1-2 years of experience in a...

  • Analyst/Associate - Human Resources - Generalist

    2 days ago

    Delhi, India Client Associates Full time

    Client Associates (CA) is India's first and largest Multi Family Office Firm founded by Senior Private Bankers to provide a professional platform of Private Wealth Management services in India. Today Client Associates is recognized by private clients and the industry at large as not only the Pioneers of Family Office in India but also as one of the Best Team...

  • Senior Client Service

    7 days ago

    Delhi, Delhi, India Adrianaa services Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Job Title: Senior Client Service & Store Executive - Luxury Brand StoreLocation: DelhiNo. of Openings: 2Salary: ₹40,000 – ₹60,000 per monthExperience Required: 5-8 years in luxury / premium brand retailQualification: Minimum GraduateAbout Company:The Company operates several prestigious luxury stores across Delhi NCR. We believe in delivering...

  • Client Servicing Manager

    3 weeks ago

    Delhi, India Inextis Events Full time

    Company Description Inextis Events is an award-winning experiential marketing agency based in Mumbai. Since its establishment in 2013, the company has been delivering thoughtful creativity and impeccable execution to create admirable experiences for clients. Inextis focuses on providing absolute solutions to augment clients' brand value and has developed...

  • Payment - Client Services Account Manager - Associate

    2 weeks ago

    Delhi, India JP Morgan Chase & Co. Full time

    Job Description Are you ready to make a significant impact in the world of banking At J.P. Morgan, we offer you the opportunity to grow your career while working with a dynamic team dedicated to client success. As part of our rapidly expanding revenue business in India, you'll have the chance to enhance your skills, contribute to transformative initiatives,...

  • client service executive

    1 week ago

    Delhi, Delhi, India Talent Vision Services Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Position: Client ServicingLocation: DelhiEmployment Type: Full-timeRole OverviewWe are seeking a dynamic and detail-oriented Client Servicing Executive to join our team. The candidate will work closely with the Client Servicing Manager to manage day-to-day client communication, ensure smooth execution of campaigns, and deliver exceptional client...

  • Client Servicing Trainee

    2 weeks ago

    Delhi, Delhi, India Pink Sky HR Services Full time

    A **Client Servicing Trainee** is typically an entry-level role designed to provide hands-on experience in managing and supporting client relationships within an organization. This role often serves as a stepping stone to more advanced positions in account management, sales, or customer relations. Key Responsibilities: - **Client Interaction**: Assist in...

  • Client Servicing

    4 days ago

    Delhi, India Elite Mgt Services Full time

    _**Min 4-8 years of marketing & communication experience with Agency as Client Servicing role with Marketing/Business focused degree.**_ **Roles and Responsibilities** **- **Build and maintain excellent client and partner relationships - Facilitate communication and workflow within our internal team for seamless collaboration - Actively listen to each...

  • Client servicing speciaist- Delhi

    2 weeks ago

    Delhi, Delhi, India MEGMA SERVICES Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Leading retail design company requires Client servicing Specialist - Delhi( south delhi) One of our client a leading retail company headpquatered in delhi with operations in over 8 cities in india , catering to major indian and international brands , We partner with brands to create informative, engaging, tech-savvy and customer-centric experiences....