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Technical Support Executive
4 weeks ago
- Provide continuous technical support via telephone and email related to the product
- Employ a high level of interpersonal and communication skills to move beyond customer's frustrations and solve customer's problems
- Identify the level of technical knowledge and adjust technical communications to solve customer's problem
- Conducting basic probing to determine the next action for any software related to enquiries
Requirements
- Excellent English & Mandarin verbal communication skills
- Fresh Graduates who are interested to start their career in a call centre are also encouraged to apply - Full Training Provided
- Fresh Graduates with Cert/Degree/Diploma in IT encourage to apply
- Must be willing to work on rotational shifts
- Must be willing to work in Ara Damansara
Benefits
- 5 working days in a week
- EPF & SOCSO
- Sick leave
- Annual leave
- Quarterly staff recognition and appreciation
- Nice Working Environment
- Free Shuttle Van Provided from Various Location
- Accommodation Provided
- Fun Filled Environment with Events and Activities/ Team Outing
- We are located nearby shopping malls and housing area
- Hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)
- English Training - The company provides English training to the company's employees who would like to improve their communication & business writing skills.
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