Coordinator - Technical Support

1 week ago


India Matthews International Full time
POSITION SUMMARY

The Coordinator – Technical Support is responsible for providing a single point of contact for the efficient resolution of technical issues that develop within the Information Systems and Technology architecture.

JOB RESPONSIBILITIES

  • Offers technical support to customers, sales, distributers, field service and operations via telephone, internet and/or field environment.
  • Solves complex problems regarding technical support.
  • Creates reference documentation to support the after sales tasks, including work orders, drawings, and schematics.
  • Creates inventory lists for needed parts and/or equipment.
  • Estimates repair and/or product costs.
  • Participates in problem solving and root cause analysis with the customer.
  • Provides training for internal/external employees on technical support.
  • Additional duties as assigned.


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