Coordinator - Technical Support
3 weeks ago
POSITION SUMMARY
The Coordinator – Technical Support is responsible for providing a single point of contact for the efficient resolution of technical issues that develop within the Information Systems and Technology architecture.
JOB RESPONSIBILITIES
• Offers technical support to customers, sales, distributers, field service and operations via telephone, internet and/or field environment.
• Solves complex problems regarding technical support.
• Creates reference documentation to support the after sales tasks, including work orders, drawings, and schematics.
• Creates inventory lists for needed parts and/or equipment.
• Estimates repair and/or product costs.
• Participates in problem solving and root cause analysis with the customer.
• Provides training for internal/external employees on technical support.
• Additional duties as assigned.
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