Technical Support Engineer

3 weeks ago


india Pinerium Full time
Job Description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

  • Providing technical support service to our customers remotely and on site
  • Improves system performance by identifying problems; recommending changes
  • Provides technical service and support to new and existing customer networks  
  • Monitoring and maintaining the computer systems and networks.  
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults  
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems  
  • Perform site survey  
  • provide support, including procedural documentation and relevant reports using zoho desk ticketing system ,ManageEngine tools.  
  • Install and configure computer hardware, operating systems, applications and peripherals  
  • Perform required maintenance for Cameras, NVR, Time attendance, Access Control, Network nodes and cables installation.  

Requirements

Education field: 

  • Computer Science.
  • Communication & Electronics.
  • Information Technology
  • Electricity knowledge.
  • Virtualization.
  • Comptia N+, Comptia A+, MS Office are essential.

Personal qualities:

  • Makes an impact
  • convinces and persuades others
  • promotes plans and ideas successfully
  • Builds a useful network of contacts and relationships and utilizes it to achieve objectives
  • Adheres to company rules and procedures
  • executes plans with commitment and determination
  • achieves high-quality results
  • Approach: uses a methodical and systematic approach
  • plans ahead define clear priorities and allocates resources effectively
  • Demonstrates specialist knowledge and expertise in own area
  • participates in continuous professional development
  • Males Only

Requirements
Education field: Computer Science. Communication & Electronics. Information Technology Electricity knowledge. Virtualization. Comptia N+, Comptia A+, MS Office are essential. Personal qualities: Makes an impact convinces and persuades others promotes plans and ideas successfully Builds a useful network of contacts and relationships and utilizes it to achieve objectives Adheres to company rules and procedures executes plans with commitment and determination achieves high-quality results Approach: uses a methodical and systematic approach plans ahead define clear priorities and allocates resources effectively Demonstrates specialist knowledge and expertise in own area participates in continuous professional development Males Only
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