![Microsoft](https://media.trabajo.org/img/noimg.jpg)
Technical Support Engineering
1 month ago
Overview
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
• Customer Support or Software Development (Cloud Application Development preferred) experience or equivalent.
• Experience in one or more programming languages: C#, C++, Java, Python, Node.js.
• Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions
Experience in one or more of these areas desirable
• Experience in three or more of the following is preferred or plus: Redis Cache, Service Fabric, Service Bus, Event Hub, Cloud Service, IoT suite, Azure Batch, Mobile Apps, Container, REST/SOAP (WCF) API, Kubernetes etc
• Troubleshooting skills in Network and DNS is a plus
• Familiarity with Web Servers such as IIS is a plus
• Familiarity with packet sniffers: Fiddler or Network Monitor/Message Analyzer
Language Qualification
English Language: fluent in reading, writing and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Responsibilities
Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
-
Technical Support Engineer
7 days ago
india Adiga Full timeJob Description Job Title: Technical Support EngineerRFQID: 49077Company: Main Swedish Railway companyMax Price rate (SEK/h): 716Location: StockholmStart date: 2024-06-17End date: 2024-12-31Responsibilities:- Provide technical support to the main Swedish railway company in sourcing alternative suppliers for parts and consumables.- Support the main Swedish...
-
Technical Support Engineer
1 week ago
India Gethyr Full timeA Technical Support Engineer serves as an expert for our product, VWO, and associated web technologies.This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties.The Support Engineer is the technical interface between our customers and VWO's...
-
Technical Support Engineering
1 week ago
India Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...
-
Technical Support Engineer
1 month ago
india Progress Residential® Full timeMicrosoft TeamsOverview: We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...
-
Technical Support Engineer
1 week ago
India HERE Technologies Full timeTechnical Support organization offering expertise in HERE products and services, aiding in technical sales, collaborating with Product, Development, and Operations teams.Seeking a Technical Support Engineer II to join Level 2 Platform Support Team, engaging with customers to resolve location-based business challenges and expedite value realization from...
-
Technical Support Engineer
4 weeks ago
india HERE Technologies Full timeTechnical Support serves as a global organization, offering extensive expertise in HERE products and services. Our role involves aiding in technical sales and collaborating closely with Product, Development, and Operations teams to address customer issues and enhance the functionality of HERE products and services. We are seeking a Technical Support Engineer...
-
Technical Support Engineer
4 weeks ago
India HERE Technologies Full timeTechnical Support serves as a global organization, offering extensive expertise in HERE products and services. Our role involves aiding in technical sales and collaborating closely with Product, Development, and Operations teams to address customer issues and enhance the functionality of HERE products and services.We are seeking a Technical Support Engineer...
-
Technical Support Engineer
3 weeks ago
India HERE Technologies Full timeTechnical Support serves as a global organization, offering extensive expertise in HERE products and services. Our role involves aiding in technical sales and collaborating closely with Product, Development, and Operations teams to address customer issues and enhance the functionality of HERE products and services. We are seeking a Technical Support Engineer...
-
Technical Support Engineer
3 weeks ago
India HERE Technologies Full timeTechnical Support serves as a global organization, offering extensive expertise in HERE products and services. Our role involves aiding in technical sales and collaborating closely with Product, Development, and Operations teams to address customer issues and enhance the functionality of HERE products and services.We are seeking a Technical Support Engineer...
-
Technical Support Engineering
1 week ago
India Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...
-
Technical Support Engineer
1 month ago
india Grorapid labs Full timeProduct Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...
-
Technical Support Engineer
1 week ago
india Grorapid labs Full timeProduct Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers...
-
Technical Support Engineer
3 weeks ago
india Sectona Full timeJob Description The Support Engineer is a seasoned professional who understands challenges faced by organization in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is...
-
Advanced Technical Support Engineer
2 months ago
india Cornerstone OnDemand Full timeWe're looking for a Advanced Technical Support Engineer This role is Office Based GCS – Advance ProductSupport Engineer (L2) The Advance ProductSupport Engineer is part of the Global Customer Support Team. Advanced Product SupportEngineer serve as product and technical expert providing advanced technicalsupport across Cornerstone...
-
Advanced Technical Support Engineer
3 weeks ago
india Cornerstone OnDemand Full timeWe're looking for a Advanced Technical Support Engineer This role is Office Based GCS – Advance ProductSupport Engineer (L2) The Advance ProductSupport Engineer is part of the Global Customer Support Team. Advanced Product SupportEngineer serve as product and technical expert providing advanced technicalsupport across Cornerstone...
-
Advanced Technical Support Engineer
1 week ago
India Cornerstone OnDemand Full timeWe're looking for a Advanced Technical Support Engineer This role is Office Based GCS – Advance ProductSupport Engineer (L2) The Advance ProductSupport Engineer is part of the Global Customer Support Team. Advanced Product SupportEngineer serve as product and technical expert providing advanced technicalsupport across Cornerstone OnDemand's...
-
Technical support
1 month ago
india Xavier Electronics Full timeJob Description IT technical support officers monitor and maintain the computer systems and networks of an organisation. You could be installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person. Depending on the size of the organisation, working as a...
-
Technical support
1 week ago
India Xavier Electronics Full timeJob Description IT technical support officers monitor and maintain the computer systems and networks of an organisation. You could be installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person. Depending on the size of the organisation, working as a...
-
Technical Support
1 week ago
india Babban Gona Farmer Services Nigeria Limited Full timeJob Description Provide prompt and accurate technical support to customers via phone, email, and chat.Diagnose and troubleshoot software and hardware issues, guiding customers through step-by-step solutions.Escalate complex issues to higher-level support or engineering teams when necessary.Ensure a positive customer experience by effectively managing and...
-
Senior Technical Support Engineer
1 week ago
India Devlats Pvt Ltd Full timeAbout the job :Responsibilities : Engage in technical troubleshooting and problem resolution. Analyze UI code (mobile or portal) and backend services (Node JS, Python, etc.). Create DT synthetics, SPLUNKbased monitoring, Tealeaf monitors and reports, and perform advanced SPLUNK querying. Investigate technical issues impacting databases, caching,...