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Senior Technical Support Engineer

3 months ago

India Devlats Pvt Ltd Full time

About the job :

Responsibilities :

  • Engage in technical troubleshooting and problem resolution.
  • Analyze UI code (mobile or portal) and backend services (Node JS, Python, etc.).
  • Create DT synthetics, SPLUNKbased monitoring, Tealeaf monitors and reports, and perform advanced SPLUNK querying.
  • Investigate technical issues impacting databases, caching, infrastructure, and applications to provide solutions.
  • Generate ondemand reports and provide adhoc support for managed incidents.
  • Script data fixes and automate job runs.

Qualifications :

Required Skills :

  • 10+ years of experience in application development and coding.
  • Bachelor's degree in related technical/business areas or equivalent work experience.
  • Handson experience with technologies such as React, React Native, Angular, Java, MongoDB, and Node JS.
  • Experience with cloud infrastructure (AWS, Google App Engine, or Heroku).
  • Familiarity with Application Monitoring Tools (Splunk, Cloudwatch, Dynatrace, etc.).
  • Strong experience in enterprise security, including IAM Roles & Policies, Auth0/Okta, encryption, API Gateways, Firewalls, and Private Cloud.
  • Proven experience in coding and supporting enterprise application solutions.
  • Strong technical and analytical skills with the ability to perform root cause analysis and suggest rectification options.

Nice-to-Haves :

  • Ability to mentor and lead junior engineers.
  • Demonstrated experience in coding and technical analysis.
  • Capability to effectively communicate within a geographically diverse team.
  • Familiarity with cloudbased architecture and its application in complex systems.
  • Strong analytical skills with problemsolving abilities.
  • Excellent written and verbal communication skills to interact with all organizational levels.
  • Quality mindset, ensuring both code and ongoing application/data quality through proactive monitoring.
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