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Technical Support

3 months ago

india Babban Gona Farmer Services Nigeria Limited Full time
Job Description
  • Provide prompt and accurate technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot software and hardware issues, guiding customers through step-by-step solutions.
  • Escalate complex issues to higher-level support or engineering teams when necessary.
  • Ensure a positive customer experience by effectively managing and resolving customer inquiries and issues.
  • Maintain clear and professional communication with customers throughout the support process.
  • Follow up with customers to ensure issues are fully resolved and to gather feedback on their experience.
  • Document all customer interactions, technical issues, and solutions in the support ticketing system.
  • Create and update knowledge base articles to help customers self-solve common issues.
  • Prepare detailed reports on recurring issues and provide recommendations for improvements.
  • Work closely with the product development team to communicate customer feedback and technical issues.
  • Collaborate with other support team members to share knowledge and improve support processes.
  • Participate in team meetings and training sessions to stay updated on new products and technologies.

Requirements
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • At least 2 years proven experience in a technical support or similar role.
  • Strong understanding of computer systems, networks, and software applications.
  • Excellent problem-solving skills and attention to detail.
  • Exceptional verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Familiarity with support ticketing systems and remote support tools.

Benefits
  • Competitive salary
  • Health Insurance
  • Pension
  • Performance Bonus
  • Annual paid vacation
  • Group Life Insurance

Requirements
Bachelor’s degree in Computer Science, Information Technology, or a related field. At least 2 years proven experience in a technical support or similar role. Strong understanding of computer systems, networks, and software applications. Excellent problem-solving skills and attention to detail. Exceptional verbal and written communication skills. Ability to work independently and as part of a team. Familiarity with support ticketing systems and remote support tools.