Application Support Engineer

3 weeks ago


Pune, India TALKD Full time

About the Role

We are looking for a proactive and detail-oriented Application Support Engineer to join our team. You will be responsible for ensuring smooth functioning of business applications, providing technical support to end-users, resolving incidents, and collaborating with development teams for long-term fixes and enhancements.

Key Responsibilities

  • Monitor, maintain, and support business-critical applications.
  • Troubleshoot and resolve application-related issues within defined SLAs.
  • Work closely with cross-functional teams (development, QA, infrastructure) to identify root causes and implement fixes.
  • Perform routine checks, health monitoring, and performance tuning of applications.
  • Handle user queries, provide technical assistance, and ensure timely resolution.
  • Create and maintain support documentation, SOPs, and knowledge base articles.
  • Participate in application upgrades, deployments, and testing activities.
  • Provide on-call or after-hours support as needed.

Skills & Qualifications

  • Bachelor's degree in Computer Science, IT, or a related field.
  • Proven experience (X–Y years) in application support or a similar role.
  • Strong troubleshooting and problem-solving skills.
  • Good understanding of databases (SQL/Oracle/MySQL) and scripting.
  • Familiarity with cloud platforms (AWS/Azure/GCP) and monitoring tools is a plus.
  • Knowledge of ITIL processes (Incident, Problem, Change management).
  • Excellent communication and interpersonal skills.

Nice to Have

  • Experience with automation tools (Python, Shell, PowerShell).
  • Exposure to CI/CD pipelines and DevOps practices.
  • Knowledge of APIs, web servers, and middleware technologies.


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