
Application Support Engineer
3 weeks ago
About the Role
We are looking for a proactive and detail-oriented Application Support Engineer to join our team. You will be responsible for ensuring smooth functioning of business applications, providing technical support to end-users, resolving incidents, and collaborating with development teams for long-term fixes and enhancements.
Key Responsibilities
- Monitor, maintain, and support business-critical applications.
- Troubleshoot and resolve application-related issues within defined SLAs.
- Work closely with cross-functional teams (development, QA, infrastructure) to identify root causes and implement fixes.
- Perform routine checks, health monitoring, and performance tuning of applications.
- Handle user queries, provide technical assistance, and ensure timely resolution.
- Create and maintain support documentation, SOPs, and knowledge base articles.
- Participate in application upgrades, deployments, and testing activities.
- Provide on-call or after-hours support as needed.
Skills & Qualifications
- Bachelor's degree in Computer Science, IT, or a related field.
- Proven experience (X–Y years) in application support or a similar role.
- Strong troubleshooting and problem-solving skills.
- Good understanding of databases (SQL/Oracle/MySQL) and scripting.
- Familiarity with cloud platforms (AWS/Azure/GCP) and monitoring tools is a plus.
- Knowledge of ITIL processes (Incident, Problem, Change management).
- Excellent communication and interpersonal skills.
Nice to Have
- Experience with automation tools (Python, Shell, PowerShell).
- Exposure to CI/CD pipelines and DevOps practices.
- Knowledge of APIs, web servers, and middleware technologies.
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