Application Support Engineer
4 weeks ago
Responsibilities :- Implementing, configuring custom changes, and deploying new Application release upgrades.- Setup new environments & deploying solutions.- Building proactive Monitoring & alerting service.- Automation using ansible, python, Perl scripting.- Setup & securing new Application instances.- Change management, Building deployment and rollback plans and procedures.- Creating and maintaining knowledge base for various technical resolutions.- Create and setup deployment scripts for different environments (i. Test properties vs Prod properties).- Configure and optimize instances and web servers for optimal performance. (ex : adjusting default connection limits, adjusting request queuing thresholds).- AWS troubleshooting support.- Support, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments.- Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents).- Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.- Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.- Drive customer communication during critical events.- Provide on-call off hour support and flexible to work in 24-7 shift environment.Qualifications :- 7+ years of relevant experience.- Excellent hands-on experience in managing Application Support (3 tier/2 tier apps).- Strong problem solving, analytical and communication skills.- Exposure in handling complex application performance issues.- Exposure to APM tools like AppDynamics, Dynatrace.- Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN).- Good experience in a DevOps environment / Operations team / Infrastructure Operations team.- Excellent Troubleshooting skills.- OS level knowledge (Windows or Linux).- Database skills ( SQL ,Oracle or Postgres / Casandra).- Application Server ( skills on any of Middleware technologies e. Tomcat , WebLogic , WebSphere).- Ability to identify the underlying root cause of performance issues & mitigate bottlenecks.- Good understanding on Networking , Load balancers.- Good communication both written and verbal.- Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc.- Experience in working with tools like OpsGenie, Nagios, Rundeck,.- Good understanding in Kubernetes.Additional Skills Desired :- Cloud / Application level Security experience.- Experience in Banking & Financial domain.- Has worked in an Agile / Sprint development model (ref:hirist.tech)
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Application Support Engineer
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