Application Support Engineer

2 days ago

Pune, India Tek Analytix Full time



Responsibilities :

- Implementing, configuring custom changes, and deploying new Application release upgrades.

- Setup new environments & deploying solutions.

- Building proactive Monitoring & alerting service.

- Automation using ansible, python, Perl scripting.

- Setup & securing new Application instances.

- Change management, Building deployment and rollback plans and procedures.

- Creating and maintaining knowledge base for various technical resolutions.

- Create and setup deployment scripts for different environments (i. Test properties vs Prod properties).

- Configure and optimize instances and web servers for optimal performance. (ex : adjusting default connection limits, adjusting request queuing thresholds).

- AWS troubleshooting support.

- Support, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments.

- Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents).

- Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.

- Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.

- Drive customer communication during critical events.

- Provide on-call off hour support and flexible to work in 24-7 shift environment.

Qualifications :

- 7+ years of relevant experience.

- Excellent hands-on experience in managing Application Support (3 tier/2 tier apps).

- Strong problem solving, analytical and communication skills.

- Exposure in handling complex application performance issues.

- Exposure to APM tools like AppDynamics, Dynatrace.

- Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN).

- Good experience in a DevOps environment / Operations team / Infrastructure Operations team.

- Excellent Troubleshooting skills.

- OS level knowledge (Windows or Linux).

- Database skills ( SQL ,Oracle or Postgres / Casandra).

- Application Server ( skills on any of Middleware technologies e. Tomcat , WebLogic , WebSphere).

- Ability to identify the underlying root cause of performance issues & mitigate bottlenecks.

- Good understanding on Networking , Load balancers.

- Good communication both written and verbal.

- Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc.

- Experience in working with tools like OpsGenie, Nagios, Rundeck,.

- Good understanding in Kubernetes.

Additional Skills Desired :

- Cloud / Application level Security experience.

- Experience in Banking & Financial domain.

- Has worked in an Agile / Sprint development model

(ref:hirist.tech)

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