
Application Support Engineer
3 weeks ago
Responsibilities :
- Implementing, configuring custom changes, and deploying new Application release upgrades.
- Setup new environments & deploying solutions.
- Building proactive Monitoring & alerting service.
- Automation using ansible, python, Perl scripting.
- Setup & securing new Application instances.
- Change management, Building deployment and rollback plans and procedures.
- Creating and maintaining knowledge base for various technical resolutions.
- Create and setup deployment scripts for different environments (i. Test properties vs Prod properties).
- Configure and optimize instances and web servers for optimal performance. (ex : adjusting default connection limits, adjusting request queuing thresholds).
- AWS troubleshooting support.
- Support, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments.
- Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents).
- Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.
- Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.
- Drive customer communication during critical events.
- Provide on-call off hour support and flexible to work in 24-7 shift environment.
Qualifications :
- 7+ years of relevant experience.
- Excellent hands-on experience in managing Application Support (3 tier/2 tier apps).
- Strong problem solving, analytical and communication skills.
- Exposure in handling complex application performance issues.
- Exposure to APM tools like AppDynamics, Dynatrace.
- Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN).
- Good experience in a DevOps environment / Operations team / Infrastructure Operations team.
- Excellent Troubleshooting skills.
- OS level knowledge (Windows or Linux).
- Database skills ( SQL ,Oracle or Postgres / Casandra).
- Application Server ( skills on any of Middleware technologies e. Tomcat , WebLogic , WebSphere).
- Ability to identify the underlying root cause of performance issues & mitigate bottlenecks.
- Good understanding on Networking , Load balancers.
- Good communication both written and verbal.
- Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc.
- Experience in working with tools like OpsGenie, Nagios, Rundeck,.
- Good understanding in Kubernetes.
Additional Skills Desired :
- Cloud / Application level Security experience.
- Experience in Banking & Financial domain.
- Has worked in an Agile / Sprint development model
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