Application Support Engineer

4 days ago

Pune, Maharashtra, India Antal International Full time ₹ 70,000 - ₹ 28,00,000 per year

This opportunity is with a product-based company into Fintech environment specializing in Cards & Payment Technology.

Role -
IT Operations Engineer

Experience -
1 to 3 years

NP -
Immediate to 15 days

Location -
Pune

Work Mode -
5 days WFO

Budget -
7 LPA

Key Skills -
SQL, Unix/Linux, Application Support, Production Support, Incident Management.

Domain -
Payments or Cards

Please note - Only those candidates would be considered who have experience of working into Payments/Cards domain.

Job Role
: Investigation of incidents, change request (Small Enhancement), monitoring of servers & all payment services dashboard. Initial analysis of tickets in the queue.

Roles and responsibilities details

Participate in the definition of Production procedures in order to ensure service performance

  • Study and analyse payment operating platform like UNIX, SQL
  • Understand & implement the business recovery plan (PRA)
  • Define and implement the Production procedures
  • Ensure release implementation and postproduction support
  • Assist in developing small enhancements and features for existing applications.

Participate in customer support to meet availability and reliability commitments

  • Participate in handling and processing of requests and incidents related to Production
  • Understand and define clearly prerequisites for production system.
  • Execute and publish multiple production reports to the stakeholders
  • Participate in creating and maintaining action plans for existing as well as new services.
  • Participate in the definition of servicing tasks: alarms, scheduling, backups and planning batches.
  • Work closely with IT operations team and identify opportunities of automation to ensure elimination of recurring issues in production.

Participate in defining user support procedures to fix issues detected during processing

  • Participate in technical support for users (2nd and 3rd levels)
  • Participate in analysis, diagnosis and resolution for the incidents.
  • Maintain technical documentation and provide guidance to users.
  • Ensure intervention in the event of an incident occurring outside working hours

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