![Clear Ventures](https://media.trabajo.org/img/noimg.jpg)
Senior Customer Care Support Specialist
2 weeks ago
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Bready* to make a change?
As a Customer Care Tech Specialist – ToastNow, you'll be the hero of our customers' day and use your product knowledge and technical expertise to answer questions, solve problems, and deliver exceptional service through chat. Our customers are at the heart of everything we do. You'll use your problem-solving skills and friendly approach to craft solutions that leave them happy.
With an unwavering commitment to learning and a hospitality-focused mindset, you're eager to showcase our ever-expanding suite of hardware and software offerings. To thrive as a Tech Support Specialist for ToastNow, you are resilient, motivated to deliver high-quality customer interactions, and excel in ambiguous environments.
As a Customer Care Tech Specialist for ToastNow, you will: (Responsibilities)
Leverage your Toast product knowledge and customer service skills to answer Toast customer chats, voice calls, and casework. Write clear, concise, and professional messages that ensure customers understand exactly what's going on. Ability to communicate complex technical information efficiently. Expertly balance business applications and customer chats staying organized and meeting deadlines. Collaboration is key Work seamlessly with your colleagues to ensure every customer gets the support they need. Expand your knowledge of Toast’s hardware and software weekly through professional development time, training, knowledgebase articles, and the experience gained from performing the roll. Conduct Toast procedures to escalate and coordinate the customer response per Toast values.Do you have the right ingredients*? (Requirements)
2-4 years of experience in a tech support role, troubleshooting software and/or hardware issues Strong English language proficiency – need the ability to understand complex issues and communicate clearly with customers using restaurant industry jargon. Strong written communication and typing skills. Ability to operate in an ambiguous environment, troubleshooting unique issues that involve a complex set of configurations that require thorough investigation. Strong customer service mindset – the ability to empathize, problem solve collaboratively, de-escalate, and deliver a superior experience to our customers. You can handle your workload and prioritize tasks effectively, even when things get busy. You enjoy collaborating with others and fostering a positive work environmentSpecial Sauce* (Non-essential Skills/Nice to Haves)
Experience answering incoming Chats and ticketing systems Experience working in the tech industry or for a SaaS companyOperational Hours
6 PM – 3 AM IST with a remote work arrangement initially, transitioning to two days in the office per week once logistics are established. Open to rotational shifts that may include weekends, holidays and nightsWe are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact .
-
City Head
6 days ago
bangalore, India Antara Senior Care Full timeAntara Assisted care is seeking a dedicated and experienced City Head of Operations to oversee and manage our senior care homes and care at home services in Bangalore. The City Head will play a crucial role in ensuring the highest quality of care and services for our residents and clients.Key Responsibilities:- Oversee the day-to-day operations of the senior...
-
City Head
6 days ago
bangalore, India Antara Senior Care Full timeAntara Assisted care is seeking a dedicated and experienced City Head of Operations to oversee and manage our senior care homes and care at home services in Bangalore. The City Head will play a crucial role in ensuring the highest quality of care and services for our residents and clients. Key Responsibilities: - Oversee the day-to-day operations of the...
-
Support Specialist II, Customer Support
4 weeks ago
bangalore, India Livestream Full timeSupport Specialist II Vimeo’s Customer Support team is searching for a hardworking, technical, passionate, and analytical independent contributor to oversee our Support efforts as a Support Specialist II. The ideal candidate will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the...
-
Support Specialist I, Customer Support
4 weeks ago
bangalore, India Livestream Full timeAt Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. What you'll do: Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. Rotate through...
-
Customer Care Executive
4 weeks ago
Bengaluru/ Bangalore, India timesjobs Full timeJOB DETAILS1. Client - Logistic Set up2. relevant experience in Customer service/ customer support with BPO/ Telecom/ Insurance sector3. Documentation of processes for each of the assigned clients4. Ensure customers- queries/escalations are managed with high accuracy/relevance within the agreed SLA/TAT.5. Calling the customer to collect data6. Manage...
-
Senior Customer Service Specialist
4 days ago
bangalore, India NI Full timeThe Senior Customer Service Specialist will be part of our Shared Service Centers across the globe, providing services & support to our customers. A Senior CSR is responsible for leading high-impact projects, handling customers’ escalations, processing customer orders and product returns, quotations, handling outbound customer calls to resolve customer...
-
Customer Operations Support Specialist
5 days ago
bangalore, India Postman Full timePostman is the world’s leading API platform, used by more than 25 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs,...
-
Senior Customer Service Representative
2 weeks ago
bangalore, India UnitedHealth Group Full timeChallenge can often be it's own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported as you make an impact in a fast paced career? At UnitedHealthcare, part of the UnitedHealth Group family of businesses, you can have all of the above, everyday. Now, you can take advantage of some of the best training and...
-
Customer Quality Support Specialist I
2 months ago
bangalore, India Mouser Electronics Full timeJOB DESCRIPTION Title: Customer Quality Support Specialist I Location: India The Customer Quality Support Specialist (CQS) is responsible to support Mouser’s Quality processes for Corrective Actions, requests for Manufacturer Certificate of Conformance, PPAP/IMDS requests and reporting of Customer Scorecards. The CQS should understand the customer...
-
Business Support Specialist
1 month ago
bangalore, India Equinix Full timeWho are we? Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...
-
Business Support Specialist
4 weeks ago
bangalore, India Equinix Full timeWho are we? Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...
-
Customer care executive
5 days ago
bangalore, India Hindustan Recruitment Full timeSalary up to 4 lpa location: Bengaluru Experience: minimum 2 year Job Overview We are seeking a Customer Care Executive to join our team at Hindustan Recruitment. As a Customer Care Executive, you will be responsible for providing exceptional customer service and support. This is a full-time position based in Bengaluru, Karnataka, India, and requires 1 to...
-
Customer support
4 weeks ago
bangalore, India unleashtek Full timeHi ,Greetings of the Day!We have Immediate Openings for customer support for USA processMarketing support specialists perform tasks that are related to marketing and promoting products. . They are responsible for collaborating with other marketing professionals and sales staff and may be involved in shaping the brand message for the company or for specific...
-
Resolution Specialist
4 weeks ago
bangalore, India Walmart Global Tech India Full timeJob DescriptionJob Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – Bangalore10 months – 3 Years of relevant customer service experienceShould be ready for permanent night shiftsAPPLY IN BELOW LINKSummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and...
-
Business Support Specialist
4 days ago
bangalore, India Equinix Full timeWho are we? Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...
-
IT Support Specialist
4 weeks ago
bangalore, India Databricks Full timeGAQ323R7 Mission Databricks is seeking an experienced IT Support Specialist to enhance and optimize our business processes, focusing on both daily user support and significant project initiatives. Situated in our Bangalore office, this role requires a seasoned professional capable of managing high-level technical challenges and driving forward IT projects...
-
IT Support Specialist
1 month ago
bangalore, India Databricks Full timeGAQ323R7 Mission Databricks is seeking an experienced IT Support Specialist to enhance and optimize our business processes, focusing on both daily user support and significant project initiatives. Situated in our Bangalore office, this role requires a seasoned professional capable of managing high-level technical challenges and driving forward IT projects...
-
Executive - Customer care
2 months ago
Bengaluru/ Bangalore, India timesjobs Full timeExecutive - Customer care(FullTime) We are looking for dynamic and energetic professionals/freshers to support our Business Development team based overseas. Customer Support Executives handle's phone and email interactions with customers. They manage customer order's , refund adjustments, claims, quotations, and process customer request's. They network with...
-
Customer Support Specialist
2 months ago
bangalore, India Idea Elan Full timeIdea Elan specializes in applications and products that enhance lab productivity and management. We bring in web enablement to any core facility that uses advanced instruments and tools to do pioneering research work. Since core facilities are increasing in number, complexity and cost, it is important to address the issues of efficient management and cost...
-
Customer Support Executive
4 weeks ago
bangalore, India Intuitive Surgical Full timeCompany Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team,...