Resolution Specialist

2 weeks ago

bangalore, India Walmart Global Tech India Full time
Job Description
Job Title – RESOLUTION SPECIALIST, CONTACT CENTER
Position Level – K
Work Location – Bangalore
10 months – 3 Years of relevant customer service experience
Should be ready for permanent night shifts
APPLY IN BELOW LINK
Summary
You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts.
What you’ll do
As a Resolution Specialist, Contact Center you will take a high volume of incoming calls and chats from associates and candidates while navigating multiple systems to aid in answering questions and resolving issues.
All Resolution Specialists must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers’ needs, our associates must be punctual, reliable, problem solver, act with integrity and be dedicated to making a difference.
What you’ll bring
10 months – 3 Years of relevant customer service experience
Excellent written and verbal communication skills with the ability to effectively articulate information to customers
Able to interact professionally with customers.
Ability to manage multiple tasks simultaneously.
Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience
The Requirements:
In this role, you may be asked to switch between any support channel of phone and chat based on the business requirements.
Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
Strong active listening skills to understand customer needs and provide appropriate solutions
Utilize various software systems and tools to accurately document and track customer interaction
Ability to multitask and navigate through multiple software systems simultaneously
Collaborate with internal associates of Walmart to escalate and resolve complex customer issues in a timely manner
Meet or exceed established KPIs, such as average handling time, first call resolution, and customer satisfaction scores
Maintain a positive and professional demeanor while interacting with customers, colleagues, and supervisors
Demonstrated ability to work in a fast-paced, dynamic environment with a strong attention to detail
Exceptional problem-solving and decision-making skills to handle customer concerns and find suitable resolutions
Must type a minimum of 25 WPM
Proficient with Microsoft Office programs (Outlook, Word, Excel)
Proficient in using soft phones (good to have)
Should be flexible to work from Office in a 24/7 work environment with rotational weekly time off.
Weekly Off will be provided inline with company policy
Should be able to work during public holidays as per business needs
Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
Any graduation
Additional Comments
At Walmart we are always “Happy to Help”
The Walmart Contact Center specializes in providing best-in-class service to associates and candidates via phone and chat. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment.
We Invest in You
At Walmart, we focus on the growth and development of our associates We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.
We are looking for career-minded, associate-centric individuals who are experienced in providing best-in-class customer service.
Benefits:
Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

  • Resolution Specialist

    2 months ago

    bangalore, India Walmart Global Tech Full time

    Job Description | Job Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – BangaloreJob SummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting...

  • Service Process Specialist

    1 month ago

    bangalore, India Fujitsu Full time

    Service Process Specialist will respond to contractual incidents, s, and complaints by identifying, monitoring and recording information. Ensure the Incident / Change / Problem / Knowledge Management process, procedures and work instructions are adhered to by all relevant parties Monitor and report on the effectiveness of the Incident / Change / Problem /...

  • Investigation Specialist I, Middle Mile Product

    4 weeks ago

    bangalore, India ADCI - Karnataka - A66 Full time

    Amazon is looking for a Investigation Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term,...

  • Investigation Specialist I, Middle Mile Product

    4 weeks ago

    bangalore, India ADCI - Karnataka - A66 Full time

    Amazon is looking for a Investigation Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term,...

  • BSP Linux Specialist

    3 weeks ago

    Bangalore, India ZF Group Full time

    Req ID 69606 Bangalore, India    Main Tasks: Plan and ensure the execution of all engineering related tasks applicable for software Participate in and provide input for development of embedded products and applications. Manage the implementation of new software development Support resolution of software issues and participate in all...

  • BSP Linux Specialist

    2 weeks ago

    Bangalore, India ZF Group Full time

    Req ID 69606 Bangalore, India    Main Tasks: Plan and ensure the execution of all engineering related tasks applicable for software Participate in and provide input for development of embedded products and applications. Manage the implementation of new software development Support resolution of software issues and participate in all...

  • Specialist Tech Service Mgmt

    3 weeks ago

    bangalore, India AT&T Full time

    Job Description :** We are seeking a skilled and experienced individual to join our team as a Salesforce Application Operations and Ticket Resolution Specialist. In this role, you will be responsible for providing production support for Salesforce applications, ensuring the smooth operation and timely resolution of tickets and issues raised by...

  • Intune Specialist L2

    2 months ago

    bangalore, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    We are looking for anIntune Specialist L2 to join our IT Services team. The idealcandidate should have a minimum of 5 years of experience in thefield and a strong understanding of Intune architecture. As anIntune Specialist L2 you will be responsible for integrating MSIXMAC and JAMF knowledge for Intune Integration. You will also beresponsible for managing...

  • Specialist Systems Engineer

    1 week ago

    bangalore, India Société Générale Assurances Full time

    Specialist Systems Engineer - Citrix Administrator Permanent contract|Bangalore|IT (Information Technology) Specialist Systems Engineer - Citrix Administrator Bangalore, India Permanent contract IT (Information Technology) Responsibilities Citrix L2 Engineer Responsible for handling Incident and Request Management.•...

  • SAP Application Security Specialist

    2 months ago

    bangalore, India RiskInsight Consulting Pvt Ltd Full time

    RiskInsight Consulting Pvt Ltd, a subsidiary of Unison Consulting, is currently seeking a highly skilled SAP Application Security Specialist to join our team. As a leading provider of risk management consulting services, we assist clients in implementing and optimizing risk management systems and analytics solutions. With a focus on insurance and financial...

  • SAP Application Security Specialist

    2 weeks ago

    bangalore, India RiskInsight Consulting Pvt Ltd Full time

    RiskInsight Consulting Pvt Ltd, a subsidiary of Unison Consulting, is currently seeking a highly skilled SAP Application Security Specialist to join our team. As a leading provider of risk management consulting services, we assist clients in implementing and optimizing risk management systems and analytics solutions. With a focus on insurance and financial...

  • Operations Specialist

    2 months ago

    bangalore, India Gallagher Full time

    Overview The Talent Acquisition Operations Specialist: Technical Support role is part of TA Global Support team’s (TAGS) operating model. This model is designed to support back-end aspects of the recruiting hiring workflow and processes efficiently. We are seeking a proactive and detail-oriented individual with a strong understanding of TA and passion...

  • Operations Specialist

    2 weeks ago

    bangalore, India Gallagher Full time

    Overview The Talent Acquisition Operations Specialist: Technical Support role is part of TA Global Support team’s (TAGS) operating model. This model is designed to support back-end aspects of the recruiting hiring workflow and processes efficiently. We are seeking a proactive and detail-oriented individual with a strong understanding of TA and passion...

  • Operations Specialist

    2 weeks ago

    bangalore, India Gallagher Full time

    Overview The Talent Acquisition Operations Specialist: Technical Support role is part of TA Global Support team’s (TAGS) operating model. This model is designed to support back-end aspects of the recruiting hiring workflow and processes efficiently. We are seeking a proactive and detail-oriented individual with a strong understanding of TA and passion...

  • Support Project Specialist

    3 weeks ago

    bangalore, India NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Support Project Specialist to join our team in Bangalore, Karnataka, India. "Seeking a Support Project Specialist with a...

  • Support Project Specialist

    2 weeks ago

    Bangalore, India NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Support Project Specialist to join our team in Bangalore, Karnataka, India. "Seeking a Support Project Specialist...

  • Support Project Specialist

    3 weeks ago

    Bangalore, India NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Support Project Specialist to join our team in Bangalore, Karnataka, India. "Seeking a Support Project Specialist...

  • Senior Specialist

    4 weeks ago

    bangalore, India Fidelity Investments Full time

    The Purpose of This Role The Employee Resolution (ER) – Senior Process Specialist works closely on pension accounts and will act as the point of contact for any research that is required pertaining to any customer. The associate would be working with multiple teams to ensure that the issues or queries raised by the customers are handled...

  • Software Support Specialist

    2 months ago

    bangalore, India Kardex Full time

    Kardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore.As Software Support Specialist, you are responsible for the entire range of remote software services such as troubleshooting including the up and down stream to all connected systems,...

  • Software Support Specialist

    2 weeks ago

    bangalore, India Kardex Full time

    Kardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore.As Software Support Specialist, you are responsible for the entire range of remote software services such as troubleshooting including the up and down stream to all connected systems,...