Technical Support Associate

3 weeks ago

Gurugram, India ID Tech Solutions Pvt Ltd Full time
Job Description

Job description:

We are seeking a highly skilled and experienced Technical Support Executive with a background

in the RFID industry. The ideal candidate will provide exceptional technical support,

troubleshoot complex issues, and ensure the smooth operation of RFID systems.

Key Responsibilities:

• Provide expert-level technical support for RFID systems, including hardware, software, and

network components.

• Diagnose and resolve technical issues related to RFID systems, ensuring minimal downtime and

disruption.

• Perform regular maintenance and updates on RFID systems to ensure optimal performance.

• Communicate effectively with clients to understand their technical needs and provide timely

solutions.

• Maintain detailed records of support requests, resolutions, and system configurations.

• Conduct training sessions for clients and internal teams on the use and maintenance of RFID

systems.

• Work closely with the engineering and product development teams to address technical

challenges and improve system functionality.

Qualifications:

• Bachelor’s degree or Diploma in Computer Science, Information Technology, Electronics, or a

related field.

• Minimum of 2 years of experience in technical support, with at least 1 year in the RFID industry.

• Proficiency in RFID technology, including tags, readers, and software. Strong knowledge of

networking, SQL, and system integration.

• Excellent troubleshooting and analytical skills.

• Strong verbal and written communication skills.

• Ability to provide exceptional customer service and manage client relationships effectively.

• Relevant certifications in RFID technology or technical support are a plus.

Note:

This position may require occasional travel to client sites.




Requirements
We are seeking a highly skilled and experienced Technical Support Executive with a background in the RFID/ Biometric Devices/ Access Control industry. The ideal candidate will provide exceptional technical support, troubleshoot complex issues, and ensure the smooth operation of system. Key Responsibilities: Provide expert-level technical support for Biometric Device and Access Control systems, including hardware, software, and network components. Diagnose and resolve technical issues related to RFID/ Biometric Devices and Access Control systems, ensuring minimal downtime and disruption. Perform regular maintenance and updates on systems to ensure optimal performance. Communicate effectively with clients to understand their technical needs and provide timely solutions. Maintain detailed records of support requests, resolutions, and system configurations. Conduct training sessions for clients and internal teams on the use and maintenance of systems. Work closely with the engineering and product development teams to address technical challenges and improve system functionality. Qualifications: Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, or a related field. Minimum of 2 years of experience in technical support, with at least 1 year in the Biometric/Access Control industry. Excellent troubleshooting and analytical skills. Strong verbal and written communication skills. Ability to provide exceptional customer service and manage client relationships effectively. Relevant certifications in RFID technology or technical support are a plus. Note: This position may require frequent travel to client sites.

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