Technical Support Associate

3 weeks ago

Gurugram, India ID Tech Solutions Pvt Ltd Full time
Job Description

Job description:

We are seeking a highly skilled and experienced Technical Support Executive with a background

in the RFID industry. The ideal candidate will provide exceptional technical support,

troubleshoot complex issues, and ensure the smooth operation of RFID systems.

Key Responsibilities:

• Provide expert-level technical support for RFID systems, including hardware, software, and

network components.

• Diagnose and resolve technical issues related to RFID systems, ensuring minimal downtime and

disruption.

• Perform regular maintenance and updates on RFID systems to ensure optimal performance.

• Communicate effectively with clients to understand their technical needs and provide timely

solutions.

• Maintain detailed records of support requests, resolutions, and system configurations.

• Conduct training sessions for clients and internal teams on the use and maintenance of RFID

systems.

• Work closely with the engineering and product development teams to address technical

challenges and improve system functionality.

Qualifications:

• Bachelor’s degree or Diploma in Computer Science, Information Technology, Electronics, or a

related field.

• Minimum of 2 years of experience in technical support, with at least 1 year in the RFID industry.

• Proficiency in RFID technology, including tags, readers, and software. Strong knowledge of

networking, SQL, and system integration.

• Excellent troubleshooting and analytical skills.

• Strong verbal and written communication skills.

• Ability to provide exceptional customer service and manage client relationships effectively.

• Relevant certifications in RFID technology or technical support are a plus.

Note:

This position may require occasional travel to client sites.




Requirements
We are seeking a highly skilled and experienced Technical Support Executive with a background in the RFID/ Biometric Devices/ Access Control industry. The ideal candidate will provide exceptional technical support, troubleshoot complex issues, and ensure the smooth operation of system. Key Responsibilities: Provide expert-level technical support for Biometric Device and Access Control systems, including hardware, software, and network components. Diagnose and resolve technical issues related to RFID/ Biometric Devices and Access Control systems, ensuring minimal downtime and disruption. Perform regular maintenance and updates on systems to ensure optimal performance. Communicate effectively with clients to understand their technical needs and provide timely solutions. Maintain detailed records of support requests, resolutions, and system configurations. Conduct training sessions for clients and internal teams on the use and maintenance of systems. Work closely with the engineering and product development teams to address technical challenges and improve system functionality. Qualifications: Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, or a related field. Minimum of 2 years of experience in technical support, with at least 1 year in the Biometric/Access Control industry. Excellent troubleshooting and analytical skills. Strong verbal and written communication skills. Ability to provide exceptional customer service and manage client relationships effectively. Relevant certifications in RFID technology or technical support are a plus. Note: This position may require frequent travel to client sites.

  • Technical Support Associate

    3 weeks ago

    Gurugram, India ID Tech Solutions Pvt Ltd Full time

    Job Description Job description: We are seeking a highly skilled and experienced Technical Support Executive with a background in the RFID industry. The ideal candidate will provide exceptional technical support, troubleshoot complex issues, and ensure the smooth operation of RFID systems. Key Responsibilities: • Provide expert-level technical...

  • Senior Associate, Global Technical Support

    3 weeks ago

    Gurugram, India Ciena Full time

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Senior Associate, Global Technical Support

    3 weeks ago

    Gurugram, India Ciena Full time

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Customer Support Associate

    4 days ago

    Gurugram, Haryana, India Hire Lab Career Solutions Full time

    **Job Roll - Customer Support Associate (International Tech Support)** **Location**: Gurgaon **Work Mode**: Work From Office **Job Profile** We are looking for **Customer Success Associates** for an **International Tech Support process (Voice + Chat)**. **Key Responsibilities**: - Provide technical support for mobile devices, security services, camera...

  • Technical Support Associate

    5 days ago

    Gurugram, New Delhi, Noida, India Outpace Consulting Services Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Hiring for Leading ITES Company In Gurgaon for Customer Support/Technical SupportKey Highlights:1: Graduate/UG Fresher-Exp2: Candidate Must Not Have Any Exams in the Next 6 Months3: 24x7 Shifts4: 5 Days Working5: Both Side Cabs6: Excellent Communication Skills7: Immediate Joiners PreferredA Customer Support Specialist, also known as a Customer Service...

  • Technical Support Associate

    5 days ago

    Gurugram, New Delhi, Noida, India Outpace Consulting Services Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Hiring for Leading ITES Company In Gurgaon for Technical SupportKey Highlights:1: Graduate freshers2: Candidate Must Not Have Any Exams in the Next 6 Months3: 24x7 Shifts4: 5 Days Working5: Both Side Cabs6: Excellent Communication Skills7: Immediate Joiners PreferredA Customer Support Specialist, also known as a Customer Service Representative, is primarily...

  • Associate Technical Consultant

    3 weeks ago

    Gurugram, India Adobe Full time

    Description Job Title: Associate Technical Consultant Experience: 0–3 Years About the Role We are looking for enthusiastic and self-driven developers with 0–3 years of experience and foundational knowledge in Java and front-end scripting (HTML, CSS, JavaScript) to join our team. You will be working on Adobe Experience Manager (AEM) and AEM EDS...

  • Associate Technical Consultant

    3 weeks ago

    Gurugram, India Adobe Full time

    Description Job Title: Associate Technical Consultant Experience: 0–3 Years About the Role We are looking for enthusiastic and self-driven developers with 0–3 years of experience and foundational knowledge in Java and front-end scripting (HTML, CSS, JavaScript) to join our team. You will be working on Adobe Experience Manager (AEM) ...

  • Technical Analyst

    7 hours ago

    Gurugram, India DoublU Full time

    Hiring : Technical Analyst - IT Support. Location : Gurgaon. Experience : 5 years (Relevant : 2+ years). Notice Period : Immediate to 15 days. Duration : 6 months (Extendable). Work Schedule : 5 days in-office, IST shift. Role Overview : We are looking for a skilled Technical Analyst to provide hands-on IT support, troubleshoot desktop environments, and...

  • Technical Support executive

    3 weeks ago

    Gurugram, India Smartmovess Consulting Zone Full time

    We are hiring candidates for International BPO  as Technical Support Executive for Gurgaon location. Candidates should have knowledge of Technical things and fluent english.For more details contact to: