Senior Associate, Global Technical Support
3 weeks ago
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute:
Provide system-level post-sales support for Ciena’s customer base, including testing, troubleshooting, and remote technical support for Ciena products.
Deliver remote technical support 24x7 as required, including on-call duty during evenings and weekends.
Offer on-site support to customers, addressing network planning, deployment, and technical design issues.
Collaborate with design and supply chain teams to address field issues and escalate incidents to senior engineers when necessary.
Utilize debug tools and lab research to aid in resolving technical problems and recover information for escalation.
Create, review, validate, and publish required documents such as MOP/ISB/FSB.
Contribute to the knowledgebase (KCS) and train newly hired Technical Support Engineers.
The Must Haves:
Bachelor’s degree in a technical field (e.g., Engineering, Computer Science) or equivalent combination of education and experience, with 3–5 years of related experience.
Solid understanding of fiber optic transport and/or switching equipment operations.
Proven problem-solving expertise in SONET/SDH equipment, Carrier Ethernet equipment, or associated fiber optic facilities.
Basic knowledge of OTN (Optical Transport Network) and related technologies.
CE-A (Carrier Ethernet-Associate) and OC-A (Optical Communications-Associate) certifications.
Proficiency with office software applications, including Microsoft Outlook, Word, and Excel.
Nice to Haves:
Experience in a technical support role with an equipment vendor in the telecom industry.
Familiarity with Element Management or Network Management systems.
Expertise in data communications protocols, including Ethernet and IP networks.
Experience with UNIX and SUN/Oracle systems.
Knowledge of DWDM, Carrier Ethernet protocols, and other switching/transport concepts.
Proficiency with optical and protocol testing equipment.
Strong customer focus and relationship-building skills.
#LI-MP2
Not ready to apply? Join ourto get relevant job alerts straight to your inbox.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
-
Senior Associate, Global Technical Support
3 weeks ago
Gurugram, India Ciena Full timeAs the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...
-
Senior Associate, Global Technical Support
3 weeks ago
Gurugram, India Ciena Full timeAs the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...
-
Senior Associate, Global Technical Support
3 weeks ago
Gurugram, India Ciena Full timeAs the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...
-
Delhi, Gurugram, Jaipur, NCR, India KC Global Edutech Full time ₹ 9,00,000 - ₹ 12,00,000 per yearthe Job Description: Assurance Associate Hiring for a Global Consulting Firm for their Assurance practice. Position Summary:Looking for an associate to provide assurance services. As part of the Assurance Team, you will be carrying out routine substantive and controls-based procedures from the office(s) supporting the audit clients, mostly based in the...
-
Associate / Senior Associate
3 weeks ago
Gurugram, India Deallus Full timeAssociate / Senior Associate About Deallus Deallus is private-equity owned management consulting firm operating across the global life sciences sector with a legacy in competitive and strategic intelligence. We empower clients to achieve competitive advantage through generation of strategic intelligence and actionable insights. Our strength is...
-
Associate, Client Support
4 days ago
Gurugram, Haryana, India S&P Global Full time**About the Role**: **Grade Level (for internal use)**: 07 **The Team**: The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations & driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. As a member of the Client...
-
Senior Associate
2 weeks ago
Gurugram, India Spectral Consultants Full timeDescription :Spectral Consultant is currently hiring Senior Associate- Gen AI & Python for one of the global consulting firm, building advanced tools and solutions to support teams worldwide.The main focus of this role is to build and maintain advanced internal tools that help consulting teams deliver actionable insights. This is a high-impact role involving...
-
Senior Associate
3 weeks ago
Gurugram, India Vialto Partners Full timeJob Description The tasks, roles and responsibilities pertaining to the job role of an Assistant Manager will include the following: Interacting with senior expatriate assignees and middle management client contacts on day to day matters. Reviewing and finalising the tax computations - withholding tax computation, advance tax etc. Reviewing...
-
Senior Accounting Professional
2 weeks ago
Gurugram, India TOA Global Full timeSENIOR ACCOUNTANT Location: Gurgaon (India) Shift: 7:00 AM - 4:00 PM Experience Required: Minimum 5 years in an Australian accounting firm Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North...
-
Fraud Support Associate Ii
6 days ago
Gurugram, Haryana, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: General Equivalency Diploma **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology....