Technical Analyst

3 weeks ago

Gurugram, India DoublU Full time

Hiring : Technical Analyst - IT Support. Location : Gurgaon. Experience : 5 years (Relevant : 2+ years). Notice Period : Immediate to 15 days. Duration : 6 months (Extendable). Work Schedule : 5 days in-office, IST shift. Role Overview : We are looking for a skilled Technical Analyst to provide hands-on IT support, troubleshoot desktop environments, and ensure seamless business operations. The ideal candidate will have expertise in Citrix, Office 365, Intune, SCCM, Zoom, and MS Outlook, along with strong problem-solving and client-focused communication skills. Key Responsibilities : - Deliver effective solutions for hardware and software issues, managing escalations while adhering to SLAs.- Troubleshoot Windows 11, macOS, VPN, Internet, and Intranet issues efficiently.- Provide support for Citrix XenDesktop/XenApp, Intune, SCCM, and Office 365 environments.- Administer video conferencing tools such as Zoom and Polycom devices.- Maintain high-quality customer service, demonstrating excellent written and verbal communication.- Exhibit flexibility during peak periods, re-prioritizing tasks to ensure timely resolution. Required Skills & Qualifications : .- 2+ years of hands-on experience in Technical Support for IT infrastructure.- Strong knowledge of Windows group policies, TCP/IP, LAN/WAN, VPN, and office applications.- Familiarity with Citrix, Intune, SCCM, Office 365, Zoom, and MS Outlook.- IT certifications like MCP, MCSE, CCNA are advantageous; ITIL certification preferred.- Ability to work collaboratively in a fast-paced environment and manage change effectively. Why Join : - Opportunity to work on diverse IT infrastructure projects.- Collaborative and dynamic team environment.- Enhance expertise in enterprise IT systems and technical support operations. (ref:hirist.tech)

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