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Customer Success Manager
2 months ago
Work Location:- Mumbai
Division/Department:- Sales
Experience:- 12 to 15 Years
Education:- B.Tech/B.E./M.Tech in Electronics and Communication or Electricals or relevant field
Note:- Candidate must be from Access Control/IBMS/CCTV/Intrusion Detection industry Only
Job Description:-
We are seeking a highly motivated and experienced Customer Success Manager to oversee our
operations in the West and South regions. This individual will play a critical role in ensuring
customer satisfaction and driving the success of our sales initiatives in these regions.
Key Responsibilities:
1.Customer Relationship Management:
Develop and maintain strong relationships with existing and prospective customers.
Serve as the primary point of contact for clients in the West and South regions.
Ensure customers' needs and expectations are met and exceeded.
2.Technical Support:
Provide technical guidance and support to customers.
Work closely with the technical support and projects team to resolve customer
issues and concerns.
Ensure timely and effective resolution of customer inquiries.
3. Training and Education:
Conduct training sessions for customers on IDCUBE products and solutions.
Educate customers on the best practices for using IDCUBE systems.
4. Market Analysis:
Stay updated on industry trends, competitive landscape, and customer needs.
Provide feedback to the product development team to enhance IDCUBE's offerings.
5. Reporting and Documentation:
Prepare regular reports on customer interactions, team performance, and market
insights.
Maintain accurate and up-to-date records of customer information and interactions.
Detection industry.
Strong technical background with the ability to understand and communicate complex
technical concepts.
Proven track record of achieving sales targets and driving customer success.
Excellent communication, interpersonal, and presentation skills.
Ability to work independently and as part of a team.
Willingness to travel within the West and South regions as required.
