Customer Success Manager
1 month ago
Skit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative AI—interacts with consumers via their preferred channel, elevating consumer experiences and consequently boosting recoveries. Skit.ai has received several awards and recognitions, including BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in Bangalore and New York City, NY.
Job Title: Customer Success Manager
Location: Mumbai
Work Type: Full-time
Role Summary:
As a Customer Success Manager at Skit.ai, you will play a pivotal role in ensuring the success and satisfaction of our clients in the Indian market. You will be responsible for building strong relationships with customers, driving product adoption, and maximizing customer lifetime value.
Key Responsibilities:
• Onboarding and Training: Successfully onboard new customers, ensuring they are equipped to effectively utilize Skit.ai's products and services. Provide comprehensive training and support to maximize product adoption.
• Account Management: Manage a portfolio of customers, building strong relationships and acting as a trusted advisor. Proactively identify opportunities to expand customer accounts through upsells and cross-sells.
• Customer Support: Provide timely and effective technical support to customers, resolving issues and ensuring their satisfaction.
• Customer Success Metrics: Track and analyze key customer success metrics to identify areas for improvement and optimize customer experience.
• Product Feedback: Gather and provide valuable feedback from customers to the product and development teams, helping to drive product innovation and alignment with customer needs.
• Customer Advocacy: Serve as a customer advocate within the organization, ensuring that customer needs and feedback are prioritized.
Qualifications:
• Bachelor's degree or equivalent experience.
• 6-8 years of experience in customer success, account management, or a related field.
• Proven track record of building and maintaining strong customer relationships.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Experience working with SaaS products or AI/ML technologies is a plus.
• Fluency in Hindi (in addition to English) is preferred.
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1 month ago
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1 month ago
Mumbai, India Skit.ai Full timeAbout us Skit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative...
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