Customer Success Manager
5 days ago
About us
Skit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative AI—interacts with consumers via their preferred channel, elevating consumer experiences and consequently boosting recoveries. Skit.ai has received several awards and recognitions, including BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in Bangalore and New York City, NY.
Job Title: Customer Success Manager
Location: Mumbai
Work Type: Full-time
Role Summary:
As a Customer Success Manager at Skit.ai, you will play a pivotal role in ensuring the success and satisfaction of our clients in the Indian market. You will be responsible for building strong relationships with customers, driving product adoption, and maximizing customer lifetime value.
Key Responsibilities:
• Onboarding and Training: Successfully onboard new customers, ensuring they are equipped to effectively utilize Skit.ai's products and services. Provide comprehensive training and support to maximize product adoption.
• Account Management: Manage a portfolio of customers, building strong relationships and acting as a trusted advisor. Proactively identify opportunities to expand customer accounts through upsells and cross-sells.
• Customer Support: Provide timely and effective technical support to customers, resolving issues and ensuring their satisfaction.
• Customer Success Metrics: Track and analyze key customer success metrics to identify areas for improvement and optimize customer experience.
• Product Feedback: Gather and provide valuable feedback from customers to the product and development teams, helping to drive product innovation and alignment with customer needs.
• Customer Advocacy: Serve as a customer advocate within the organization, ensuring that customer needs and feedback are prioritized.
Qualifications:
• Bachelor's degree or equivalent experience.
• 6-8 years of experience in customer success, account management, or a related field.
• Proven track record of building and maintaining strong customer relationships.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Experience working with SaaS products or AI/ML technologies is a plus.
• Fluency in Hindi (in addition to English) is preferred.
-
Customer Success Manager
3 weeks ago
Mumbai, Maharashtra, India Zeca Tech Full timeRole Overview:As a Customer Success Executive at Zeca Tech, you will play a pivotal role in ensuring customer satisfaction, retention, and growth. You will serve as the primary point of contact for customers, providing support, guidance, and solutions to drive their success with our products or services.Key Responsibilities:Establish and maintain strong...
-
Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India Zeca Tech Full timeJob Summary:Zeca Tech is seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring customer satisfaction and retention through proactive engagement and support.Key Responsibilities:Build and Maintain Strong Relationships: Develop and maintain...
-
Customer Success Manager
7 months ago
Mumbai, India One Point Six Technologies Pvt Ltd Full timeWe are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on...
-
Customer Success Manager
3 weeks ago
Mumbai, Maharashtra, India Zeca Tech Full timeJob Title: Customer Success ExecutiveAt Zeca Tech, we are seeking a highly motivated and results-driven Customer Success Executive to join our team. As a key member of our customer-facing team, you will play a critical role in ensuring customer satisfaction, retention, and growth.Key Responsibilities:Build and Maintain Strong Relationships: Develop and...
-
Customer success manager
2 days ago
Mumbai, India Skit.ai Full timeAbout us Skit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative...
-
Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India Twixor Full timeTwixor is seeking a skilled Customer Success Manager to join our team. This role is responsible for establishing a trusted advisor relationship with customers and owning the value roadmap for their success.Key responsibilities include setting the groundwork for customer success through onboarding, product implementations, and adoption plans. The ideal...
-
Customer Success Manager
3 weeks ago
Mumbai, Maharashtra, India Mercell Full timeCustomer Success ManagerAt Mercell, we're revolutionizing public procurement to make it accessible and effortless for everyone involved. Our mission is to bring public buyers and visionary suppliers together seamlessly to make great deals easier and shape the future.Your MissionAs a Customer Success Manager at Mercell, you'll be part of our Customer Success...
-
Customer success manager
2 days ago
Mumbai, India Skit.ai Full timeAbout usSkit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative AI—interacts...
-
Customer Success Manager
4 days ago
mumbai, India Skit.ai Full timeAbout usSkit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative AI—interacts...
-
Customer Success Manager
4 days ago
Mumbai, India Skit.ai Full timeAbout usSkit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative AI—interacts...
-
Customer Success Manager
3 weeks ago
Mumbai, India ekincare Full timeOverview: A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, win their trust, by being a consultant of employee wellness and wellbeing. As a Customer Success Manager, you will work closely with our clients to help them adopt all areas of our product while...
-
Customer success manager
3 weeks ago
Mumbai, India Ekincare Full timeOverview: A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, win their trust, by being a consultant of employee wellness and wellbeing. As a Customer Success Manager, you will work closely with our clients to help them adopt all areas of our product...
-
Customer Success Manager
4 days ago
Mumbai, India Skit.ai Full timeAbout us Skit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative...
-
Customer Success Manager
24 hours ago
mumbai, India Skit.ai Full timeAbout us Skit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative...
-
Customer Success Manager
2 days ago
Mumbai, India Skit.ai Full timeAbout us Skit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative...
-
Customer Success Manager
4 days ago
Mumbai, India Skit.ai Full timeAbout us Skit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative...
-
Customer Success Manager
4 days ago
mumbai, India Skit.ai Full timeAbout us Skit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative...
-
Customer Success Manager
4 days ago
mumbai, India Skit.ai Full timeAbout usSkit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative AI—interacts...
-
Customer Success Manager
5 days ago
Mumbai, India Skit.ai Full timeAbout usSkit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative AI—interacts...
-
Manager Of Customer Success
2 weeks ago
Mumbai, India Twixor Full timeRole: Customer Success Manager Job Description: Twixor is looking for a mid- to senior- level Customer Service Manager, who will help grow the existing client base and deliver successful client outcomes on our next generation platforms (Twixor AIM & Twixor Compute). This is a customer success and growth role, focused on the global market, and a key...