Hiring Customer Support/ Customer Success Manager

2 weeks ago

Coimbatore, India Vserve Ebusiness Solutions Full time

Job Title:
Customer Service/Support Manager

Job Type:
Full-Time

Job Summary:

We are looking for an experienced Customer Support Manager to lead our customer support team and ensure exceptional client communication and service delivery. The ideal candidate will have a robust background in managing customer interactions, resolving escalations, and mentoring a team to enhance overall customer satisfaction. This role requires excellent leadership, problem-solving, and communication skills.

Key Responsibilities:

  • Lead and manage the customer support team, ensuring efficient operations and high performance.
  • Serve as the primary point of contact for client communication, addressing concerns, providing updates, and ensuring customer satisfaction.
  • Develop and implement customer service policies and procedures to enhance the customer experience.
  • Monitor team performance through KPIs and provide coaching and feedback to improve efficiency and effectiveness.
  • Handle escalated customer issues, providing timely and professional resolutions.
  • Train and mentor customer support representatives to enhance service quality and customer interactions.
  • Analyze customer feedback and recommend improvements to products, services, and support processes.
  • Maintain accurate records of customer interactions, issues, and resolutions.
  • Stay updated with industry trends and best practices to continuously improve customer support operations.

Qualifications & Skills:

  • Bachelors degree is a must. MBA would be preferred.
  • Minimum of 5 years of experience in customer support management, preferably in a US  industry.
  • Strong leadership and team management skills with the ability to motivate and mentor employees.
  • Excellent verbal and written communication skills for effective interaction with clients and internal teams.
  • Problem-solving mindset with the ability to handle challenging customer situations professionally.
  • Proficiency in customer support software, CRM systems, and reporting tools.
  • Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.
  • Experience in process improvement and implementing best practices for customer service.

Preferred Qualifications:

  • Experience working with international clients.
  • Knowledge of customer service metrics and analytics.

  • Hiring Customer Support/ Customer Success Manager

    2 days ago

    Coimbatore, Tamil Nadu, India Vserve Ebusiness Solutions Full time US$ 90,000 - US$ 1,20,000 per year

    Job Title:Customer Service/Support ManagerJob Type:Full-TimeJob Summary:We are looking for an experienced Customer Support Manager to lead our customer support team and ensure exceptional client communication and service delivery. The ideal candidate will have a robust background in managing customer interactions, resolving escalations, and mentoring a team...

  • Customer Success Manager

    3 days ago

    Coimbatore, Tamil Nadu, India TeachEdison Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company OverviewTeachEdison is an innovative Education Technology company dedicated to creating high-performance software solutions for educators. Our flagship product, EdisonOS, is transforming knowledge commerce, elevating teaching and learning experiences. With a team size of 11-50 employees, our headquarters are in Bangalore, and we pride ourselves on...

  • Senior Customer Success Manager

    3 weeks ago

    Coimbatore, Tamil Nadu, India Kovai Full time

    Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS. We are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.At Kovai.co, we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions.Our...

  • Senior Customer Success Manager

    3 weeks ago

    Coimbatore, Tamil Nadu, India Kovai Full time

    Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS. We are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries. At Kovai.co, we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions. Our...

  • Senior Customer Success Manager

    2 weeks ago

    Coimbatore, Tamil Nadu, India Kovai Full time

    Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS. We are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.At Kovai.co, we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions.Our...

  • Senior Customer Success Manager

    2 weeks ago

    Coimbatore, Tamil Nadu, India Kovai Full time

    Job DescriptionKovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS. We are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.At Kovai.co, we&aposre rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning...

  • Senior Customer Success Manager

    2 weeks ago

    Coimbatore, India Kovai.co Full time

    Job Description Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS. We are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries. At Kovai.co, we&aposre rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our...

  • Customer Support Executive

    4 weeks ago

    Coimbatore, Tamil Nadu, India Spancore Technology Full time

    Immediate Hiring – Customer Support Executive - US Voice Process Job Location: Gandhipuram, Coimbatore Spancore Technology is hiring energetic and customer-focused professionals for our US Voice Process team in Coimbatore (Gandhipuram). If you have excellent communication skills and are comfortable working in night shifts, we'd love to hear from you...

  • Customer Support Executive

    2 weeks ago

    Coimbatore, India Jiksha Staffing Solution LLP Full time

    **We are looking for Customer Support Executive !!** **Position**:Customer Support Executive **Qualification**: Any Degree **Experience**: 5 Years **Responsibilities**: - Understanding the products and services provided by the company. - Preparing company policies and procedures. - Developing training lessons with service delivery systems. - Managing a...

  • International Customer Support/ Technical Support

    5 days ago

    Coimbatore, Tamil Nadu, India Vserve Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Dear Applicants ,Hiring a potential resource in fast fast paced environment Its Time to grab Experience : 2- 5 YearsProven experience in customer success, Customer Support, technical supportNotice : Immediate JoinerLocation : CoimbatoreShift : Night ShiftShift : FIxed/ Rotational shiftEmail : Note: Request you to review the eligibility criteria carefully...