Customer Support Executive

5 days ago

Coimbatore, India Jiksha Staffing Solution LLP Full time

**We are looking for Customer Support Executive **

**Position**:Customer Support Executive

**Qualification**: Any Degree

**Experience**: 5 Years

**Responsibilities**:

- Understanding the products and services provided by the company.
- Preparing company policies and procedures.
- Developing training lessons with service delivery systems.
- Managing a team of Customer Support Representatives.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of individual representatives.
- Maintaining records of each phone call for future reference.
- Assisting the HR department with hiring new employees.
- Providing the new employees with training sessions for enhancing their skills.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company’s knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company’s rules and regulations.

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 5 years (preferred)
- Customer service: 4 years (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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