Customer Support Executive-malayalam

3 days ago

Coimbatore, India Kondaas Automation (P) Ltd Full time

Customer Support Executive Responsibilities:

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Understand customer requirements so as to provide appropriate clarifications and solutions.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

- A bachelor’s degree.
- 0 -1 year experience in Customer Support, Customer care.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems will be added advantage
- Computer skills.
- Language known : Malayalam, English

Attractive incentives based on the performance

**Salary**: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Yearly bonus

Ability to commute/relocate:

- uppilipalayam, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Language**:

- Malayalam (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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