Customer Support Executive-malayalam
2 days ago
Customer Support Executive Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Understand customer requirements so as to provide appropriate clarifications and solutions.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
- A bachelor’s degree.
- 0 -1 year experience in Customer Support, Customer care.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems will be added advantage
- Computer skills.
- Language known : Malayalam, English
Attractive incentives based on the performance
**Salary**: ₹13,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Work from home
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Yearly bonus
Ability to commute/relocate:
- uppilipalayam, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Language**:
- Malayalam (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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