
Dialer
21 hours ago
Role & responsibilities
The Dialer Executive is responsible for managing and optimizing the automatic dialer system to ensure efficient and effective outbound call campaigns. This role includes monitoring campaign performance, minimizing downtime, ensuring compliance with regulatory standards, and supporting the operational team with actionable data insights.
Preferred candidate profile
Set up, configure, and monitor dialer campaigns (predictive, preview, progressive).
Monitor real-time campaign performance and agent activity.
Adjust call strategies based on campaign requirements and business goals.
Ensure maximum dialer uptime and minimal idle time for agents.
Analyze call metrics and prepare daily/weekly/monthly reports.
Collaborate with Team Leaders, QA, and IT teams for seamless operations.
Manage calling lists and ensure data accuracy and segmentation.
Handle dialer-related issues and escalate technical concerns as needed.
Maintain compliance with Do Not Disturb (DND), TCPA, and other dialing regulations.
Assist in workforce management and capacity planning.
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Dialer
2 weeks ago
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Dialer Executive
2 weeks ago
Mumbai, Maharashtra, India Mirae Asset Capital Markets Full time ₹ 15,000 - ₹ 28,00,000 per yearRole & responsibilitiesThe Dialer Executive is responsible for managing and optimizing the automatic dialer system to ensure efficient and effective outbound call campaigns. This role includes monitoring campaign performance, minimizing downtime, ensuring compliance with regulatory standards, and supporting the operational team with actionable data...
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Dialer Executive
23 hours ago
Mumbai, India Mirae Asset Capital Markets Full timeRole & responsibilities The Dialer Executive is responsible for managing and optimizing the automatic dialer system to ensure efficient and effective outbound call campaigns. This role includes monitoring campaign performance, minimizing downtime, ensuring compliance with regulatory standards, and supporting the operational team with actionable data...
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Dialer Support
2 weeks ago
Andheri West, Mumbai, Maharashtra, India City Credit Management LLP Full timePost : Dialer Executive - Experience : 2 years - Job Location : Andheri (W) **Dialer Support** - Create dialing strategies and campaigns in line with company - strategy - Continuously innovate to improve the performance of the dialer - Liaise with the technical support team regarding dialer irregularities and maintain a high level of customer service -...
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Dialer Officer
1 week ago
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