Customer Relationship Manager

3 weeks ago


Hyderabad, India KALKI Full time

Job Title: Customer Relationship Manager (Retail)

Kalki Fashion - Ethnic Wear

Location: Hyderabad

Job Summary:

Responsible for building strong customer relationships, enhancing satisfaction, and driving loyalty in the retail business through personalized service and effective issue resolution.

Key Responsibilities:

Manage customer interactions, queries, and complaints.

Build long-term customer relationships to drive repeat business.

Implement loyalty programs and engagement initiatives.

Coordinate with sales and store teams to ensure seamless service.

Analyze customer feedback and suggest improvements.

Requirements:

Graduate in Business/Marketing/Retail Management.

2–5 years' experience in customer relationship/retail.

Excellent communication and problem-solving skills.

Knowledge of CRM tools and retail operations.

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Skills:

Customer service, relationship building, conflict resolution, teamwork, and sales orientation.



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