
Customer Relationship Manager
3 weeks ago
Job Title: Customer Relationship Manager (Retail)
Kalki Fashion - Ethnic Wear
Location: Hyderabad
Job Summary:
Responsible for building strong customer relationships, enhancing satisfaction, and driving loyalty in the retail business through personalized service and effective issue resolution.
Key Responsibilities:
Manage customer interactions, queries, and complaints.
Build long-term customer relationships to drive repeat business.
Implement loyalty programs and engagement initiatives.
Coordinate with sales and store teams to ensure seamless service.
Analyze customer feedback and suggest improvements.
Requirements:
Graduate in Business/Marketing/Retail Management.
2–5 years' experience in customer relationship/retail.
Excellent communication and problem-solving skills.
Knowledge of CRM tools and retail operations.
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Skills:
Customer service, relationship building, conflict resolution, teamwork, and sales orientation.
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