▷ [Apply in 3 Minutes] EUC PreSales - Solution Architect

4 weeks ago

Noida, India HCLTech Full time
Solution Architect (Presales-EUC)

Job location: Noida/Chennai/Bangalore

12+ Years of proven experience in solutioning and supporting enterprise customers.

Job description:

- Coordinate & Lead Technical discussions with IT Executives, IT SMEs, and End Users during (as appropriate):- Solution Defense & Business Case Presentations- Tool Capability and Enhancement Demos- Due Diligence, Planning & Design- Security Review, System Testing- UAT and Deployment- Post Deployment Hyper-Care- Value Realization & ROI discussions- Take end to end technical accountability for all Digital Workplace(DWP) products that gets deployed for Clients- Create and validate the solution design and technical architecture for DWP tools- Presales discussion with BoM & Solution Defense Sign off with Customer- Provide sizing, BOM and send financials to BFC for approval- BAFO(Best and final offer) concurrence with Risks identified- Validate SoW/MSA before deal Sign-Off- Document infrastructure and technical requirements- Create the technical task lists, sequence them, and identify associated efforts- Document any associated risks, assumptions, issues, and dependencies in deployment- Perform Ticketing Analysis to identify Automation use cases to drive value realization with tools- Validate the overall timelines, key outcomes, and critical success factors- Develop and update artifacts for Security Compliance review processes and compliance- Adjust the solution, technical design, and activities according to customer calibration and discussions- Formalized User Acceptance Testing sessions including remediation to technical design if required- Configure and deploy the various DWP tools in customer environment and ensure they are successful- Continue to review the ongoing deployment progress and ensure the compliance to program timelines- Ensure the successful handover to operations / steady team post deployment hyper-care period- Create custom dashboard, reports, and presentations for executive reviews- Handle any technical escalations associated with deployed Technical Leads / SMEs in various projects- Resolve technical, configuration, deployment, and enhancement issues associated with various technologies- Continue to enhance own learnings and skills to handle additional / new tools in the scope- Mentor, train and coach new resource(s) in the team on ongoing basis

Qualifications and Education Requirements

- Must have excellent communication (written and conversation skills in English language)- 12+ Years of proven experience in solutioning and supporting enterprise customers- Must have following degrees / certifications- Bachelor’s degree (in Computer Science, Engineering or any equivalent)- MCP or above, ITIL v3 and above- Additional desirable experience / certifications are:- Handling Complex DWP Tools transformation projects- Managing Operations / Service Delivery for DWP accounts- Additional Project Management (Agile / Scrum / PMP / Prince2)

Preferred Skills

- Hands-On Experience on following technologies is preferred:- Windows OS: Clients and Servers- Active Directory, Exchange and O365- Software Distribution Tools like SCCM- RDP connectivity like Bomgar (Secure Remote Access)- Office365 Suite: MS Outlook, MS Power Point, MS Excel, MS Word, MS Project, and MS Visio- ITSM tools like ServiceNow & Remedy etc.- Basic understanding of cloud, server, and networking concepts- Experience in writing the scripts such as VB Script, PowerShell, Python along with good knowledge and understanding on programming concepts.- understating and experience on:- Messaging Communications – SFB, MS Teams, Google Hangout and Federation- certificates & databases – MS SQL(preferred)

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