Key Account Manager
5 days ago
Key Account Manager - North (5-8Y)Location: Gurugram, Haryana, India - Work from OfficeReports to: Regional Business HeadCTC 20-22LRole Overview:Netcore Cloud is seeking a highly motivated and skilled Key Account Manager to join our dynamic team in Gurugram. The ideal candidate will be responsible for managing and expanding relationships with our most strategic clients in North India. This role requires exceptional interpersonal skills, strategic account planning, and the ability to work cross-functionally to deliver tailored AI-powered marketing technology solutions that drive measurable business growth and client satisfaction.Key Responsibilities:- Act as the single point of contact and trusted advisor for key accounts, managing all client interactions to build long-term partnerships.- Develop a comprehensive understanding of each client's business challenges, goals, and industry landscape to align Netcore Cloud’s solutions with their objectives.- Create and implement strategic account plans focused on growth through upselling, cross-selling, and retention initiatives.- Build and maintain strong relationships with senior stakeholders and decision-makers to influence business outcomes positively.- Collaborate closely with internal teams including product, delivery, support, and marketing to ensure seamless solution delivery and exceptional client experiences.- Lead regular business review meetings, track performance against KPIs, and adjust strategies to maximize revenue and client satisfaction.- Monitor account health metrics, usage patterns, and feedback to proactively address risks and identify opportunities.- Prepare and deliver accurate sales forecasts on a monthly, quarterly, and annual basis.Key Requirements:- 5-8 years of experience in key account management, enterprise sales, or client success roles, preferably in SaaS, Martech, or enterprise technology sectors.- Proven ability to manage complex accounts and multi-level stakeholder relationships.- Strong analytical and problem-solving skills with a keen eye for business opportunities.- Excellent communication, negotiation, and interpersonal skills.- Ability to thrive in a fast-paced, collaborative, and results-oriented environment.Qualifications:- Bachelor’s degree or equivalent in Business or related discipline; MBA in Sales and Marketing is highly preferred.- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint).- Exceptional written and verbal communication skills.Why Join Netcore Cloud?Netcore Cloud is a pioneering global MarTech company that empowers more than 6,500 brands across over 40 countries with personalized, AI-driven customer engagement and marketing automation solutions. Since 1997, we have continuously innovated to help businesses orchestrate intelligent digital experiences that drive growth and retention.Joining Netcore Cloud means becoming part of a vibrant culture that values innovation, collaboration, and customer success. You'll have the opportunity to work with cutting-edge technology, impact global clients, and grow your career in a supportive and forward-thinking environment.We invite you to be a key player in transforming the future of marketing technology with us. Your expertise and passion can help shape solutions that make a real difference.Apply now and take your career to new heights with Netcore Cloud
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